Position Summary: Responsible for setting, assisting with and maintaining the necessary procedures for the efficient and reliable operation of all Help Desk, Move/Add/Change activities and basic employee training/orientation.
Duties and Responsibilities: - Responsible for the basic setup and maintenance of all users and workstations.
- Manages Lincoln Savings Bank's (LSB) active directory.
- Manages the LSB Help Desk by providing first level response/solutions to all users' technical needs. Dispatches to higher levels of support as needed.
- Strictly follows the LSB rules of engagement for following up and resolving all help desk related situations.
- Must become very fluent in all primary LSB systems (ticketing system, VOIP, SharePoint, etc.).
- Provides backup to all Information Systems staff and is the hands-on staff member for all locations.
- Represents the bank in a positive light in all professional duties.
- Represents Lincoln Savings Bank in a positive light in all professional duties. Including participating in civic, community, and networking events to cultivate productive relationships for Lincoln Savings Bank.
- Performs other duties and responsibilities as defined by Management.
Knowledge, Skills and Abilities Required: - College degree strongly preferred
- Minimum of two years' experience in IT help desk or experience in IT troubleshooting.
- Prior experience with Active Directory and Microsoft Office products, working with a ticketing system, and experience at installing software and building computers.
- Ability to display a very professional demeanor with all LSB staff during moments of crisis and basic PC assistance. Respectful communication is mandatory always.