IT Specialist

Job Description Job Description

IT Specialist - NorCal

Who We Are:

Our mission is to enhance and inspire the lives of people by creating inspiring living environments. For over 30 years Trumark has been a leading real estate development company with divisions in Colorado, Northern, Central, and Southern California. We strive to set ourselves apart from other builders by looking ahead. We make sure that the products we are providing are the best of our homebuyers; that they fit into life today and in the future; that the surroundings are inviting and purposeful.

Overview:

The IT Specialist will play an instrumental role in supporting all Trumark employees. The successful candidate will bring at least 5 years of experience in IT support-related roles and be willing to learn and grow as Trumark expands.

Reporting to the Senior Manager of IT Infrastructure, the IT Specialist will be part of a growing team that primarily supports the technology needs of our Northern California office and locations but will also assist with other Divisions support needs. Day-to-day responsibilities will include responding to requests for support, onboarding new employees by preparing accounts and hardware, and assisting the Senior Manager of IT Infrastructure with a variety of projects.

Responsibilities:

• Manage and support desktops, laptops, and mobile devices (iOS), ensuring proper integration into existing corporate infrastructure.
• Assist in administering 350+ computers in an Active Directory environment.
• Evaluate and install new software releases, system updates, and patches.
• Provide support to end users on a variety of issues by responding to phone calls, email, and in-person requests.
• Document all issues and resolution in the helpdesk ticketing system.
• Be an application specialist in key business operation software and system
• Document procedures for utilization of the key company software applications based on best business practices and company-approved processes.
• Assist in helping train staff on computer and application usage.
• Install, configure, administer, troubleshoot and maintain all hardware and software necessary to meet our business goals.
• Set up and maintain A/V equipment including TVs and video conferencing equipment.
• Set up, configure, and support basic internal networking. Troubleshoot networks, systems and applications to identify and correct issues and operational problems.
• Assist in managing Active Directory, Microsoft 365 and business critical server-based and cloud-based applications.
• Keep current on technology and systems advances and implementation trends.
• Travel to remote Southern California Division locations to provide on-site support as needed.
• Other responsibilities or projects as assigned by the Senior Manager of IT Infrastructure.

Qualifications:

• This position is primarily on-site at our San Ramon, CA location.
• Minimum 5 years of experience IT Support or Service Desk related roles.
• Overnight travel out of state is periodically required.
• Easy access to a vehicle for local travel is periodically required.
• Certifications are a plus (CompTia, Microsoft, etc).
• Experience deploying, supporting, or maintaining several of the following technologies:
  1. Microsoft 365 stack including MS Teams and SharePoint
  2. Azure Active Directory
  3. On Prem Active Directory
  4. Ubiquiti wireless equipment
  5. Meraki networking equipment
  6. Ring Central phone system
  7. Cradlepoint 4g/5g devices
  8. iOS based mobile devices
• Analytical skills; attention to detail
• Organization Skills
• Interpersonal and communication skills
• Ability to communicate technical information to non-technical personnel
• Training and coaching skills
• Initiative and willingness to learn and grow
• Ability to lift up to 25 pounds

Why Work for Trumark?

• Work with a team that values you. Trumark offers a direct career path with an open seat for you at our table.
• We embody our mission to Live Well. Trumark Homes is dedicated to creating communities that foster an enthusiasm to connect, the strength to aspire and the compassion to give back. For approximately every 50 homes we build, we work with charity: water to provide and serve approximately 200 people with fresh, clean water.
• Exceptional Medical Benefits (100% Employee + 60% Dependent).
• Monthly wellness stipend.
• Milestone Appreciation Program
• 401k with company matching, we are helping you plan for future retirement.
• $80,000 based on experience.

EEO Statement:

At Trumark Homes, we are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in employment decisions, including recruiting, hiring, compensation, promotion, benefits, disciplines, termination, job assignments, or training.

Statement to Outside Staffing Agencies:

Trumark Companies ("Trumark") does not accept unsolicited resumes from recruiters, agencies, or any source other than directly from the candidate. Trumark will NOT pay any fees for placements resulting from unsolicited submissions. Trumark's recruiting department handles all recruiting/hiring processes - please do NOT contact other Trumark employees (including the hiring manager) directly to present candidates or to engage them for recruiting/staffing services. Only Trumark's recruiting department is authorized to engage in recruiting and staffing services; any unsolicited submissions or engagements by recruiters, agencies, or any other source will be deemed to have been made free of any charges, fees, or obligations.