IT Specialist

Position Summary

The mission of Hope The Mission (HTM) is to prevent, reduce, and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Our mission is to meet our participants' needs through an individualized and non-judgmental approach that will ultimately lead to long term housing stability.

The IT Specialist fulfills the mission of the Hope of The Mission by eliminating technology Risks for HTM and ensuring that all technology is in good working order and accessible to customers and staff.

The IT Specialist is responsible for installing hardware and software, troubleshooting all of the technology to eliminate Risk, responding to questions from employees, assisting third-party companies with risk elimination, such as camera/alarm systems, keeping inventory of all the essentials that team members need on day to day to ensure avoiding any risk that comes from delay such as having computers, iPhones, electronic hardware and software licenses, placing orders for accessories such as keyboards and equipment as needed. Maintains Apple and PC desktops, Apple laptops, various types of printers, etc

Primary Duties and Responsibilities

• Oversee the company's computer network.
• Improve and maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops (Mac Apple), desktops, software, and hardware,
• Perform routine/scheduled audits of the systems, including all backups.
• Develop new network troubleshooting strategies to help reduce downtime and decrease maintenance costs.
• Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly.
• Construct and implement plans to ensure the company's network continues operating smoothly in case of a problem.
• Lead remediation efforts for gaps in security and networking.
• Work closely with other department managers to assess the growth needs and maintenance of the company's network.
• Provide technical support.
• Oversee the implementation of IT projects following business and IT strategy.
• Define, track, and communicate IT key performance indicators, including shared business results achieved using information technology.
• Establish and follow an adaptive and agile portfolio management process focused on continuously introducing new features and functionality, whether minor enhancements or larger projects.
• Working in one or more access control platform(s) to manage employee access.
• Issuing access control keycards.
• Onboarding, offboarding, and auditing access control cards and records.
• Managing access control levels based on employee type/access needs.
• Maintenance and day-to-day management of physical security operations systems.
• Assisting in troubleshooting and vendor management related to video management systems and alarms.
• Acting as the primary contact for time-sensitive needs related to access control.
• Problem identification and problem-solving within the security systems environment.
• Prioritizing workload and meeting deadlines.
• Escalating emergency situations or other time-sensitive issues to department leadership.
• Working with Product Development and leading concept/category reviews, label and claims development, and offering support for the team and customers and claims support with the assigned product such as (MacBooks, iPhones, Cameras, Printers, Security systems, etc )

Knowledge, Skills, and Abilities

• Must be proficient in Apple Business Manager, Jamf MDM, Ubiquiti Cloud Network

• Preferred experience in printer and security camera troubleshooting

• Efficient troubleshooting abilities across various tech products.

• Minimum two years of relevant experience; A+ Certification preferred

• Excellent problem solving and critical thinking skills

• Good organization, time management and prioritization skills

• Keen attention to detail

• Efficient troubleshooting abilities

• Effective communication skills, including speaking, writing and active listening

• Multi task and work in a fast paced environment

• Must be highly collaborative within a team environment

• Manual dexterity and hand-eye coordination to handle tools for electrical components

• Calm demeanor to work in a high-stress, fast-paced environment

• Bilingual (English/Spanish) preferred

• Ability to work with diverse populations

• Arrive to work promptly and regularly

• Adapt to change productively and handle other tasks as assigned

• Ability to grasp, push, pull objects such as boxes and equipment, and reach overhead

• Occasionally lift and/or move, push and pull up to 50 pounds routinely and 75 lbs occasionally

• Employment Eligibility Verification

• Negative TB Test

• Successful completion of screening ; drug test

• Driving is an essential function of this position

• Must have Valid CA Drivers' License
• Must provide proof of insurance coverage
• Must be able to qualify for HTM insurance coverage
• This position requires travel to multiple locations. Travel percentage: 25%

• Ability to work flexible hours which may include evenings and weekends

PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Employee is required to:

1. Operate HOTV vehicle to efficiently and effectively complete tasks

2. Operate desktop computers, laptops, land phones, cellphones, various software programs, etc.

3. Stand for long periods of time

4. Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis

5. Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead

6. Handle, finger, grasp and feel objects and equipment

7. Reach with hands and arms

8. Ability to lift up to 50 lbs routinely and 75 lbs occasionally.

9. Communicate, receive and exchange ideas, information by means of the spoken and written word

10. Be mobile by moving oneself from place to place quickly and easily

11. Repeat various motions with the wrists, hands and fingers

12. Be able to have visual activity for (including, but not limited to); food prep, cleaning, stocking

13. Be able to enter buildings that may require climbing stairs.

14. Be periodically subjected to outside environmental conditions.

Work Environment:

The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the clients use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure.

EEO: HOTV (Hope of the Valley) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HOTV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Salary: $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• IT support: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person