Job Title: IT Specialist - Senior Task ID: HBITS-06-13930 Position Duration: 24 Months Client: State of NY Agency: New York State Police Please call
or ema il at
Description Day to day tasks include but are not limited to the following:
- Assist end-user customers and resolve user's technical problems
- Ghost PC's when necessary
- Manage user accounts
- Maintain inventory
- Perform hardware repairs on PC's and laptops
- Assist with minor phone changes or moves
- Research new technology as requested
- Set up and take down conference room technologies for vendors, presentations, training classes, etc.
- Work with Non-SP personnel to set up and maintain connections to their agencies
- Produce resource material as needed (ie. CDs/DVDs)
- Support multifunction and IP printers by troubleshooting connectivity issues, ordering supplies and placing repair orders
- Coordinate with Technology Customer Services Unit for:
- Ordering new equipment
- Disposing of old equipment
- Equipment repairs
Mandatory Qualifications 1 70 months experience working with end-user clients to troubleshoot both software and hardware issues 2 70 months experience supporting Microsoft Windows 7 or higher desktop operating systems 3 60 months experience working with Microsoft Office Suite including but not limited to MS Access, Excel, Powerpoint, Project, Word and Visio 4 60 months experience supporting and troubleshooting Citrix, Active Directory and Networking in a desktop environment 5 60 months experience working in a Help desk environment 6 60 months of experience creating or updating system support documentation 7 + certification
Required Documentation • Resume
• Copy of Candidate Identification
(i.e., Driver's License/Green Card/Visa and Passport if applicable)
• Any documents referenced in the above Requested Qualifications
(i.e., professional certifications, degrees, etc.)
Disclaimer: i-Link Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability