IT Specialist

Salary: $0.00 Semi-Monthly
Location : Hilo, HI
Job Type: Full-Time Permanent
Job Number: 7
Department: University of Hawai'i at Hilo
Division: Administrative Affairs - Computing Center
Opening Date: 03/06/2025
Closing Date: Continuous
Position Number
Description
Title: IT Specialist (AV Designer)

Position Number:

Hiring Unit: Administrative Affairs, Computing Center

Location: UH Hilo

Date Posted: March 6, 2025

Closing Date: Continuous, first review on or about March 24, 2025

Band: B

Salary : salary schedules and placement information

Full Time/Part Time: Full-time

Month: 11-month

Temporary/Permanent: Permanent
Other Conditions: Appointment to begin approximately June 2025, pending position clearance and availability of funding.
Duties and Responsibilities ( Denotes Essential Functions)

Under the general supervision of the UH Hilo Director of Information Technology Services, this position will support both administrative, academic, and performing arts audio and video technologies at UH Hilo.

1. Architect, plan, and commission the audio and video (A/V) systems for classrooms, conference rooms, and performing art rooms.
2. Monitor, maintain, and repair the A/V systems in a proactive manner, assuring that the equipment will be fully operational for faculty, staff, students, and the community. Equipment includes, but are not limited to, Extron switches and matrixes, Sharp/NEC displays, Aver PTZ camera, Shure microphones, various conferencing technologies, Zoom Workspaces, Extron GVE, Aruba and Netgear network switches, etc.
3. Lead in planning, developing, evaluating and recommending new A/V solutions to solve complex needs for in person or hybrid classrooms, meetings, and live performances.
4. Assist with recommendations and procurement of new A/V related equipment and upgrades including assistance with University procurement contracts.
5. Coordinate the project efforts and work tasks to completion collaborating with other IT and non-IT professional staff, student technicians, contractors, and suppliers.
6. Document and train other A/V specialists and the Help Desk staff to provide front line support on the A/V equipment.
7. Document and train faculty, staff, students, and the community on how to use various A/V systems across campus.
8. Develop custom graphical user interfaces for touch panels with an emphasis on ease of use for our customers.
9. Program DSPs to operate optimally for the purpose and application of the room.
10. Keep current with emerging A/V technologies to drive the campus forward with innovative designs and functionality
11. Other duties as assigned.

Minimum Qualifications

1. Possession of a pertinent baccalaureate educational degree in Management Information Systems, Computer Science, Electrical Engineering, Information & Computer Sciences (ICS) and 3 years of progressively responsible professional information technology experience with responsibilities for trouble shooting computer hardware, software, network, and audio/visual in administration, academic & performing arts, of which 2 years of the experience must have been comparable in scope and complexity to the next lower pay band in the University of Hawai'i broadband system; or any equivalent combination of education and/or professional work experience which provides the required education, knowledge, skills and abilities as indicated.
2. Considerable working knowledge of instructional technology as demonstrated by the broad knowledge and understanding of the full range of pertinent standard and evolving information technology concepts, principles and methodologies.
3. Considerable working knowledge and understanding of the broad technology, systems, hardware and software associated with instructional technology.
4. Demonstrated ability to recognize a wide range of intricate problems, use reasoning and logic to determine accurate causes, and apply principles and practices to determine, evaluate, integrate, and implement practical and thorough solutions in an effective and timely manner.
5. Demonstrated ability to interpret and present information and ideas clearly and accurately in writing, verbally and by preparation of reports and other materials.
6. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders and members, and individuals.
7. For supervisory work, demonstrated ability to lead subordinates, manage work priorities and projects, and manage employee relations.
8. Functional knowledge of audio and video hardware and software including the ability to install/uninstall/configure both hardware and software
9. Demonstrated ability to recognize problem, identify possible causes and resolve routine problems.
10. Demonstrated ability to understand oral and written documentation, write reports and procedures, and communicate effectively in a variety of situations.
11. Demonstrated ability to establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
12. Experience installing, monitoring, and maintaining classroom audio and video equipment
13. Experience training users in proper use of classroom audio and video equipment.
14. Ability to work outside of normally scheduled work hours, including day, night, weekend and/or holidays hours as directed
15. Possession of a valid driver's license

Desirable Qualifications

1. Experience in programming Extron control touch panels and digital signal processors or othermanufacturer equipment (Biamp,Crestron, QSys, etc.).
2. Configuration of network switches (Aruba, Netgear, etc.)
3. Considerable knowledge of the UH Hilo environment, processes, policies and procedures.
4. Installation, service, field engineering experience.
5. Demonstrated knowledge of audio and video over IP.
6. AVIXA CTS, CTS-I, CTS-D

To Apply: Click on the "Apply" button on the top right corner of the screen to complete an application and attach each required document. A complete application must include:

1. Cover letter explaining how each minimum and desirable qualification is met
2. Resume
3. Names and addresses, email addresses and telephone numbers of three (3) current professional references
4. Transcript(s) showing degrees and course work appropriate to the position (copies are acceptable; however, original official transcripts will be required prior to employment)

Please do not include any self-identifying photos. Please redact references to Social Security number and birth date on transcript copies. All requested documents/information become the property of the University. All minimum qualifications must be met by the closing date. Incomplete applications will not be considered. Failure to submit all required documents and reference information shall deem an application to be incomplete.
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Inquiries: Charles Snader,

EEO, Clery Act, ADA
The University of Hawai'i is an Equal Opportunity Institution and is committed to a policy of nondiscrimination in employment, including on the basis of veteran and disability status. For more information, visit:
Employment is contingent on satisfying employment eligibility verification requirements of the Immigration Reform and Control Act of 1986; reference checks of previous employers; and for certain positions, criminal history record checks.

In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, annual campus crime statistics for the University of Hawai'i may be viewed at: , or a paper copy may be obtained upon request from the respective UH Campus Security or Administrative Services Office.

In accordance with Article 10 of the unit 08 collective bargaining agreement, bargaining unit members receive priority consideration for APT job vacancies. As a result, external or non BU 08 applicants may not be considered for some APT vacancies. BU 08 members with re-employment rights or priority status are responsible for informing the hiring unit of their status.

Accommodation Request: The University of Hawai'i complies with the provisions of the Americans with Disabilities Act (ADA). Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the EEO coordinator directly. Determination on requests for reasonable accommodation will be made on a case-by-case basis. For further information, please refer to the following link: