Description PRISM is a joint powers authority (JPA) that provides risk management and insurance solutions for public entities throughout California. Our organization is member driven meaning that our public entity members have numerous opportunities available to participate in the governance of our JPA.
We're seeking a motivated and technically skilled IT Specialist to join and contribute to our Digital team. The team's work centers around the website, web application development and internal system operations. This position plays a key role in managing systems like document and expense management tools, contributing to development tasks on our website and internal web-based applications, and collaborating on backlog items in a Scrum-based environment. The ideal candidate is proactive, detail-oriented, and comfortable working in both system admin and hands-on development support capacities.
This role will be involved in everything from evaluating bug fixes and system changes to maintaining workflows, developing documentation, assisting in testing efforts, and providing internal technical support. You'll also contribute to exciting future initiatives involving artificial intelligence (AI), robotic process automation (RPA), and new platform development. This is an ideal opportunity for someone with 2+ years of experience who thrives in a collaborative environment, is eager to learn, and enjoys solving real-world challenges through technology. This position requires adaptability, a commitment to continuous learning, and a team-oriented mindset to support evolving technologies and initiatives.
Key Responsibilities:
Application & Project Involvement:
- Participate in the design, development, and support of internal web applications and enterprise tools
- Contribute to backlog refinement, user stories, and requirements documentation
- Assist with testing new functionality (user acceptance testing - UAT), evaluating bug fixes, and validating user workflows
Perform data tasks, including:
- Querying and analyzing data via Excel or databases (i.e., SQL)
- Perform data migration, transformation, and cleansing tasks across systems
- Auditing and validating data across internal systems and websites
System Administration & Support:
- Maintain and support key internal systems such as the Electronic Document Management System (EDMS), Travel Reimbursement, and other Collaboration and Productivity software
- Conduct market research and make recommendations regarding new systems/solutions for the organization, when needed
- Support future initiatives including administration of closed AI chatbot solutions and automation tools
Documentation & Training:
- Create and maintain technical and user-facing documentation, including how-to guides, workflow diagrams, and training resources
- Support training sessions and provide user assistance across departments, including, onboarding of staff
Collaboration & Continuous Improvement:
- Work with stakeholders to gather requirements, propose solutions, and help make informed decisions that reflect organizational goals and technical limitations
- Collaborate within a Scrum-based team environment, sharing knowledge and supporting team members
Coordinate and support project work, including:
- Collaborate on routine system or process improvement projects
- Assisting senior specialists with complex development initiatives
- Logging and tracking support tickets; assisting in bug triage and resolution
Provide backup support for technical roles as needed and contribute to broader IT initiatives.
Requirements This position requires at least
two years of professional experience in an IT, system support, software development, or technical analyst role. The ideal candidate will be a self-starter who can manage responsibilities independently and contribute to multiple projects. Additionally, qualified candidates will demonstrate:
- The ability to analyze data for validity and ensure high level of data integrity.
- Effective communication skills with the ability to work across multiple teams and departments within the agency.
- Experience supporting and performing UAT, QA, or change management processes.
- Familiarity with web application development processes and agile project methods (Scrum, Kanban).
- Experience with or exposure to ETL processes, data quality checks, and reporting.
- Proficiency in Microsoft Excel (intermediate to advanced).
- Foundational SQL skills, comfortable querying databases to support data analysis or reporting tasks.
- Hands-on experience with system administration.
- Strong attention to detail.
- Strong problem solving and troubleshooting skills.
Preferred Qualifications:
- Experience using or working within a content management system, customer relationship management system, databases, or policy administration or underwriting systems or similar.
- Experience with documentation for software requirements and training purposes.
- Exposure to low-code platforms, web technologies, or scripting
- Experience using/administering Laserfiche, an EDMS is a plus, but not required
- Understanding of website technology, web standards (including Accessibility), content marketing, and social, including SEO and best practices, web analytics and experience with Google Analytics is desirable, but not required
We are seeking candidates who can fulfill this position through a hybrid work model consisting of remote work and in-person work in our Folsom office. The role requires in-person department meetings once a month and attendance at company-wide events several times a year.
Physical Requirements Physical requirements of this position typically include: reaching, grasping, talking, hearing, seeing, repetitive motions, exerting up to 20 pounds of force occasionally and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move. Some travel may be required.