Salary: $37,688.00 - $56,532.00 Annually
Location : Flat Rock, NC
Job Type: Full-time Staff
Job Number: 2025-999
Division: General Administration
Department: Information Technology
Opening Date: 04/22/2025
Closing Date: 5/4/:59 PM Eastern
FLSA: Non-Exempt
Description The Purpose Provide technical support to faculty, staff and students and assist with common network administration tasks.
- Typical work schedule M-F 9 - 6
Why it's Important The Blue Ridge team is excited by every opportunity to be creative, innovative, and engaging. We do this by working alongside our staff to ensure we provide a modern, technologically advanced institution for the community. We are here to support our Students to ensure they reach their highest potential. Our team engages with the community to ensure that we are consistently meeting standards and then rising above them. Guiding students along their educational journey is our calling and we are looking for like-minded teammates to help us serve our community. Whether a student is entering the workforce for the first time, entering a new profession, or just expanding their knowledge, we are here to provide the necessary tools to accomplish all their goals. Working together, no elevation is too high, and no summit is unreachable.
Examples of DutiesWhat You'll be Doing - Troubleshoot technical issues related to desktop and laptop computers, printers, telephones, online services, and other IT systems
- Provide both in-person and remote technical support to assist employees and students with their technical inquiries and to provide operational support for software applications and IT systems. This support includes scheduled phone times.
- Document support requests and resolutions using electronic issue tracking systems
- Maintain software and hardware of classroom and employee computers including physical placement of equipment and employing cable management
- Perform user administration using Microsoft Active Directory
- Create and maintain training and usage documentation for software applications
- Support a variety of technologies including Windows and Macintosh computers, tablet computers, and software applications such as Microsoft Office
- Perform common network administration tasks such as port configuration, VLAN assignment and firmware updates on LAN and WLAN infrastructure
- Maintain accurate network and change management documentation
- Ensure compliance and confidentiality with all policies and procedures of the College, NC Community College System, and applicable State and Federal agencies.
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Additional Duties and Responsibilities:Perform other duties as assigned.
Qualifications Education Associates Degree in a technology related field, Bachelor's preferred.
Experience 2 or more years of IT experience preferred
- Demonstrated proficiency in support of Windows and Mac PC's
- Strong knowledge of LAN, Internet Protocol network technologies
- Experience in the support of technology within a higher education environment
- A demonstrated positive and proactive approach in identifying problems, creating innovative solutions and managing projects
- Proven ability to deal effectively, cooperatively and tactfully with students, business/industry, government and community representatives/citizens, faculty, staff, administrators
- Preferred Qualifications:
- Industry recognized certifications in desktop and server support such as Microsoft Certified Professional or in network administration such as Cisco CCNA
- Knowledge of software and systems used in North Carolina Community Colleges
Skills and the Know-How The ideal person will possess strong personal and professional integrity, effective verbal and written communication skills, and a commitment to safety. Demonstrated proficiency using Microsoft Office Suite or similar products, database systems, College email and website, and other computer applications associated with the position.
Additional Information Physical Demands The ability to perform all duties associated with the position including, but not limited to lifting, prolonged standing, sitting, bending, stooping, and operating or performing work with associated tools and machines.
Blue Ridge is an Equal Employment Opportunity Institution
General Benefits State Health Plan We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.
To learn more details, visit our page.
Supplemental Benefits Cancer Benefits: Colonial Life
Accident Benefits: Colonial Life
Medical Bridge Benefits: Colonial Life
Dental Insurance: Sun Life
Vision Insurance: Superior
Disability Benefits: Colonial Life
Critical Illness Benefits: Colonial Life
Telemedicine (Direct Billing Only): Call A Doctor Plus
Identity Theft Shield & Life Events Legal Plan (Direct Billing Only): Legal Shield
Pet Insurance (Direct Billing Only): Nationwide
Life Insurance - Term Life Insurance: Colonial Life
- Whole Life Insurance: Colonial Life
- Group Term Life Insurance: Colonial Life
Sustainable Campus We Recycle.
The College recycles aluminum, glass, paper, cardboard, and plastics.
As a certified Bee Campus we are committed to raising awareness of the important role pollinator's play in our communities and to creating pollinator friendly habitats on our campus.
You will find water bottle filling stations in every building.
"Adopt a Highway" events take place each year for employees to volunteer.
Employee Wellness Program The purpose of the Wellness Committee is to coordinate the College's wellness program and plan wellness activities for College employees.
All employees are encouraged to participate in the monthly Wellness events put on by our Wellness Committee. Full-Time employees will be awarded wellness points as well as prizes for Wellness activities they participate in throughout the year. The employee with the most points earned at the end of the year will win the Wellness Award along with a monetary prize.
Enjoy your Holidays Off Labor Day
Veterans Day
Thanksgiving Holiday: 2 days-Thursday and Friday
Christmas Holidays: December 24th-December 31st
New Year's: January 1st
Martin Luther King
Easter Holiday- Good Friday
Memorial Day
Independence Day
Summer Time Schedule Enjoy a 3 Day weekend during the Summer. The summer 4 - day work week will begin in May and will end in July. The hours of operation will be 7:30 am - 5:30 pm Monday - Thursday. Off on Friday.
Scheduled days off may differ depending on position
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Do you have a minimum of an Associate's Degree in a technology-related field?
Required Question