The IT Specialist II is responsible for driving superior client service and employee engagement in addition to coaching, training and development of their team through the Geek Squad City's (GSC) internal IT helpdesk. Responsibilities include maintaining GSC IT/IS network and hardware and addressing outages. Maintains inventory of all GSC electronic assets. This role is also responsible for overseeing the day-to-day needs of the team.
Key accountabilities:
Leadership:
- Coaches, develops and trains current team members on performance expectations
- Provides input and insight on talent evaluations and performance development discussions
- Onboards and trains new team members
- Establishes and maintains a positive work environment that will promote creativity, safety, staff development, personal growth, and high engagement
- Executes change management within the team as required
Business:
- Ensures all department metrics are met by monitoring individual and team productivity
- Ensures compliance of all department SOPs
Department:
- Responsible for rapid response to internal employees
- Information Systems request
- Provided support for Telecommunications and Call Centers, including client side software, soft phones, reporting, call management, call recording and server side call recording and administration
- Special projects as requested and may delegate tasks to Tier I (IT Specialist)
- Will communicate and work with vendors and Corporate IT teams for solutions
- Server Administration and maintenance of EMC, Windows, Apple and other proprietary systems
- Administration of GSC SharePoint and Active Directory Systems
- Research and development of new systems to reduce costs and increase efficiencies
- Organizes and initiates procurement, deployment, installation, and repair of hardware
- Initiates Operating System deployment and software installation
Basic Qualifications:
- 1 year of experience in customer service or helpdesk
- 1 year of experience in advanced PC hardware and software troubleshooting
- 2 years of experience with troubleshooting issues related to Windows and Microsoft Office products
- 2 years of experience with Windows systems administration
- 1 year of experience with Business Networking Systems and Networking Fundamentals
- 1 year of experience conducting independent troubleshooting
Preferred Qualifications:
- 6 months of experience in a supervisory and/or leadership position
- 1 year of experience with Windows Server Administration
- 2 years of experience in advanced PC hardware and software troubleshooting
- 3 years of experience with troubleshooting issues related to Windows and Microsoft Office products
- 3 years of experience with Windows systems administration
- Associates Degree in related field (or equivalent experience)
Best Buy is an equal opportunity employer.
Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.
Position Type: Full timePandoLogic. Category:Technology,