IT Specialist I

EEO Employer

Availa Bank believes our people make a difference and we recognize that individual differences and experiences strengthen our teams. Each member of our team is empowered to inspire and enable our clients and the communities we serve to achieve financial success. Click the Apply link to find out more.

IT SPECIALIST I POSITION SUMMARY

The IT Specialist I position is responsible for the IT functions of the bank. Working with minimal supervision, this position will handle system maintenance for all branches and divisions of the bank along with daily trouble shooting and system upgrades to ensure the bank is keeping with industry and compliance standards.

This is not a remote position.

BENEFITS

Availa Bank offers a rich selection of benefits you can personalize to support you and your family's needs.

Benefits may include:

• Medical, Dental & Vision Plans
• Option for Health Savings Account (HSA)
• Life Insurance (Company paid for employee)
• 401K and Employee Stock Ownership Plan (ESOP)
• Company Paid Short & Long Term Disability Insurance
• Flexible Spending Account (FSA) & Dependent Care
• Eligibility for Tuition Assistance and Discounts
• Employee Assistance Program (EAP)

IT SPECIALIST I ESSENTIAL DUTIES AND ACCOUNTABILITIES

1. Update and install bank hardware and software; set up equipment for new users and employees
2. Servers as First point of contact for bank users seeking technical assistance over the phone or through the ticketing system.
3. Assists in provisioning and deprovisioning user accounts
4. Provides remote PC and software support and maintenance; assist employees with PC hardware and software issues; effectively handle support calls in a proficient and professional manner
5. Escalates unresolved issues to proper channels of support
6. Properly records, updates, and documents issues using the ticketing system
7. Troubleshoots and repairs (or facilitates repairs) of bank electronics (i.e. fax, telephone, printers, etc.); coordinate support calls with 3rd party vendors and bank personnel
8. Assist in maintaining bank systems and servers
9. Remains current on technology and equipment; makes hardware/software recommendations
10. Participates in the development of new products and services
11. Research and continually improve the IT structure of the bank

IT SPECIALIST I ROLE QUALIFICATIONS:

Education

• Associate degree in Information Technology or related field preferred or an equivalent of combined education and relevant work experience

Experience

• Two years of experience with installing hardware and software, troubleshooting PCs, providing support

Other Skills and Abilities

• Advanced Microsoft Word and Excel skills
• Exceptional organizational and time management skills; ability to function well in a fast-paced environment; strong attention to detail and ability to work in a self-directed manner
• Exceptional oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees
• Demonstrated analytical and problem-solving skills
• Travel to/from and work in multiple locations
• Must have a valid driver's license and reliable transportation

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