LaSalle Network is excited to bring on an
IT Solutions Lead in Naperville, Illinois, for a direct hire opportunity with a company redefining how IT serves people and purpose. This isn't your standard support role-it's a blend of technical leadership, client strategy, and career growth.
You'll lead Level III operations while coaching team members, working alongside globally recognized clients, and delivering solutions that create real-world impact.
IT Solutions Lead Responsibilities: - Take ownership of advanced IT incidents and serve as escalation for Tier 1 and 2 teams
- Train, coach, and develop technical support staff to enhance delivery and performance
- Tackle complex issues in Windows environments, Microsoft Teams, networking, and mobile systems
- Spearhead client implementations: access, documentation, training, and rollout
- Collaborate across internal departments to drive continuous improvement and customer satisfaction
- Communicate with clarity-internally and externally-to ensure alignment and success
IT Solutions Lead Requirements: - Background in Level II/III support, ideally with team leadership experience
- Confidence in client-facing roles with top-notch communication skills
- Strong grasp of infrastructure technologies, including firewalls, VPNs, and device management
- Experience with Microsoft 365, Citrix, Active Directory, and troubleshooting network hardware
- Ability to handle dynamic workloads and occasional travel for client visits or support
This is a role where you'll have visibility, responsibility, and the freedom to grow. If you're ready to level up in your IT career and work with a team that shares your drive, we want to hear from you.
Mike McGlauchlin Senior Project Manager - Technology Services
LaSalle Network LaSalle Network is an Equal Opportunity Employer m/f/d/v.LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.