Job Summary The IT Solution Architect â€" CRM is a key contributor to the execution of the IT Commercial strategy and CRM roadmap. This role is responsible for designing, delivering, and supporting scalable CRM solutions across global commercial functions, with a focus on The Solution Architect collaborates with commercial teams and CRM development teams to ensure solutions meet business needs, are sustainable, and support long-term growth and innovation. The role requires strong technical and strategic leadership, excellent communication skills, and experience operating within large, global enterprises.
Key Responsibilities - Collaborate with commercial stakeholders to gather and prioritize CRM requirements and maintain a development backlog
- Design CRM solutions across multiple functional areas including Account Planning, Customer Segmentation, Territory Management, Pipeline Management, Marketing Automation, and Service Clou
- Lead solution architecture efforts for CRM initiatives in collaboration with technical architects, ensuring alignment with SDLC and enterprise architecture standards
- Assess and recommend CRM technologies and innovations that align with business growth strategies
- Drive the adoption of CRM solutions and champion best practices across teams
- Manage platform-based application development and SaaS deployment lifecycles
- Lead and guide Agile delivery teams to fulfill business requirements and objectives
- Provide governance across cross-functional and cross-regional implementations
- Ensure traceability and quality across requirement baselines and change control processes
- Conduct data modeling and design in support of robust CRM data architecture
- Define service acceptance criteria and validate project outputs for quality and compliance
- Promote the use and understanding of architectural and design standards within the organization
- Offer expert guidance and maintain a network of CRM specialists and partners
Required Qualifications - Bachelor†s Degree in Information Technology or related field
- 5â€"10 years of experience in Salesforce design, implementation, and deployment
- Strong knowledge of architecture and product suite
- Experience leading CRM programs in large, multi-national organization
- Ability to translate business needs into technical CRM solutions
- Hands-on experience managing Agile delivery and working in cross-functional teams
- Deep understanding of systems design, data modeling, and requirements management
- Ability to communicate effectively with both technical and non-technical audiences
- Proficiency in platform-based application development and SaaS operations
- Global experience in driving harmonized and standardized technology solutions
Preferred Qualifications - Experience in life sciences and/or medical device industries
- Familiarity with emerging CRM technologies and integration frameworks
- Experience working in a highly matrixed, global organization
Certifications (if any) - Certified Sales/Service Consultant
- Certified Administrator and/or Developer
- ITIL Certification
- Agile and/or Project Management Certification (e.g., PMP, ScrumMaster)
Education: Bachelors Degree
Certification: Certified , ITIL Certification , Project Management Certification