IT Services Internship

About Holyoke Community College:

Holyoke Community College is housed on a multi-million-dollar, 135-acre campus, equipped with state-of-the art technology in specialized learning facilities. HCC serves over 9,000 students annually, and provides a variety of recreational and cultural activities, from sports programs to music festivals, for students and community members alike. The college's strongest assets continue to be an innovative spirit, a sincere concern for students and a commitment to strive for even greater success. These are the values which have created a tradition of excellence spanning more than six decades, and which are enabling Holyoke Community College to meet today's challenges.

Mission:Educate. Inspire. Connect.

Values: Kindness, Inclusion, Trust, Innovation & Collaboration

Kindness, inclusion and trust are the foundation of the work that we do together. Innovation and collaboration enable us to explore and implement the ideas that will shape our future.

The Information Technology (ITD) Department at Holyoke Community College (HCC) is seeking interns for a8-12-week period.Interns will support a variety of IT tasks and projects designed to prepare the college for the upcoming Fall semester and to assist students, faculty, and staff with their technology needs.This IT Internship is for up to 30 hours per week (6 hours per day, max), to be scheduled between the hours of 9:00 am - 4:00 pm. Hours are flexible according to availability, but set shifts per week are desired.

Under the general supervision of the Director of IT Services, Internship offers experiential learning opportunities including:

Basic troubleshooting and repair of configuration issues on college-owned devices.

Assisting IT Services staff in configuring and installing/replacing classroom equipment.

Assisting students with password resets, initial login and multi-factor authentication.

Troubleshooting student technology problems in person, over the phone or via email.

Direct end-user support during Accepted Students Days and Registration Express events.

Maintaining and responding to request submitted to the Help Desk.

Performing general service calls throughout the campus when needed.

Working with Infrastructure team on tasks, as opportunity allows.

Other tasks as required by the Intern Supervisor.

Minimum Requirements:

• High school diploma;
• Familiarity with Google Workspace apps (Gmail, Docs, Sheets, Drive, etc.), Microsoft 365;
• On-time attendance;
• Eagerness to learn;
• Provide own transportation to campus.

Application window is open from Monday, June 2 - Friday, June 20.

The internship is unpaid. Stipends may be provided by participating partner agencies.

You will receive instructions by email on completing a CORI/SORI background check.

Address your cover letter to:

Scott Conrad

Director of IT Services

Holyoke Community College

303 Homestead Ave.

Holyoke, MA 01040

Disability Accommodations:

Holyoke Community College is committed to the full inclusion of individuals with disabilities and will ensure the availability of reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Office of People and Talent at .

Background Check:

• Employment is contingent upon the successful completion and review of a background check which will include CORI (Criminal Offender Record Information) and SORI (Sex Offender Registry Information).
• All candidates must have legal authorization to work in the United States. HCC is not sponsoring H1B Visa.

Holyoke Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action and/or Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.