IT Services & AV Support Technician

cb20 is a technology solutions provider of choice for organizations that value IT and Managed Services expertise and category-leading customer service.

We partner with the world's leading hardware and software companies to deliver end-to-end consulting, implementation and managed services across the U.S. With world-class engineering talent and 30+ years of experience cb20 delivers confidence, security, a true sense of control and the highest- quality, end-to-end customer experience in the business.

We are seeking a skilled and motivated IT Services & AV Support Technician to join our team. This position is responsible for delivering outstanding technical support to our customers across IT infrastructure, end-user services, and AV systems. The ideal candidate will have a strong background in help desk operations, managed services, and audiovisual support in both remote and onsite environments.

Key Responsibilities can include:

Set & Installation

• Install AV equipment like projectors, screens, speakers, microphones, and video conferencing systems.

• Mount TVs, displays, and wall panels.

• Set up cabling (HDMI, VGA, XLR, Ethernet, etc.) for AV systems.

• Configure control systems

Testing & Troubleshooting

• Test AV systems to ensure functionality before events or meetings.

• Diagnose and resolve issues with video, sound, or connectivity.

• Perform routine maintenance checks on equipment.

• Replace or repair damaged components (cables, connectors, speakers, etc.).

Live Event and Meeting Support

• Operate sound boards, mixers, and lighting consoles during live events.

• Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex.

• Provide on-the-spot technical support for presenters and participants.

• Record or stream events, webinars, and meetings.

Configuration & Integration

• Operate sound boards, mixers, and lighting consoles during live events.

• Support hybrid/virtual meetings with platforms like Zoom, Microsoft Teams, or Webex.

• Provide on-the-spot technical support for presenters and participants.

• Record or stream events, webinars, and meetings.

Training & User Support

• Train users on operating AV systems and conference room equipment

• Create simple user guides or cheat sheets for non-technical staff

• Offer basic troubleshooting support over phone, email, or chat

Required Skills & Qualifications:
- Proven expertise in help desk operations, end-user support, wireless networking, and managed IT services.
- Hands-on experience with installing and supporting AV systems and infrastructure hardware.
- Strong understanding of Microsoft Operating Systems and basic networking protocols.
- Excellent troubleshooting, documentation, and communication skills.
- Ability to work independently and as part of a team in fast-paced environments.
- Willingness to provide after-hours support and participate in on-call rotations.