IT Service Desk Support Technician
We are seeking a full-time IT Service Desktop Support Technician withpassion and drive to provide great service and support and have fun. In thisrole you will provide tier 1 and tier 2 Service desk and desktop supportservices, remote and in person. The position will assist with software,hardware, and application support, setting up new users, installing,diagnosing, repairing, maintaining, and upgrading hardware and software.
- Provide Excellent Customer Service
- Provide telephone and customer service, both in person and remote.
Maintain tickets and create applicable reports in KACE Service Desk system - Respond and complete user requests in a timely manner in accordance with published SLA's.
- Creates and maintain procedural documentation and KB articles as needed.
- Support all hardware including smartphones, desktops, laptops, tablets, printers, and other technologies provided to corporate and remote field users.
- Work to acquire and maintain certification of current and new hardware.
- Install, support, and maintain all desktop applications within the PPC application inventory
- Maintain up to date list of computerapplications, patches, updates, and version control.
- Must have a desire to work in a team-based environment and contribute immediately.
- 2-year degree in IT or associated field preferred
- A minimum of 5-years of IT support experience; or a related combination of education and or experience.
- Minimum 3 years of experience maintaining computer hardware and software.
- Experience with Service Desk software, preferably KACE
- Prefer strong experience providing end user IT support in a large multi-company environment of 3,000 + users.
- Microsoft, Apple, ITIL, or Customer Servicecertifications a plus.
- Operating systems (i.e., Windows 10, 11) Mobile phone technology and MDM, common IT applications and utilities.
- Strong Knowledge of Microsoft Active Directory, O365suite with focus on Teams, OneDrive, SharePoint, and Azure.
PPC is an Equal Opportunity Employer