IT Service Desk Superviosr
Location Milwaukee, WI
Employment duration Full time
Apply Now
Improving America's infrastructure isn't for the weak. It takes grit, determination, and hard work to execute high impact projects. Michels Corporation engages 8,000 people and 18,000 pieces of heavy equipment in our insatiable drive to be the best. Our work improves lives. Find out how a career as an IT Service Desk Supervisor can change yours.
As an IT Service Desk Supervisor, you will lead the service desk team to ensure exceptional support and service delivery. This role focuses on team management, quality control, incident and request management, and continuous process improvement. The IT Service Desk Supervisor oversees team member learning and development to ensure they meet service desk standards and expectations. Critical for success is excellent verbal and written communication skills in technical and non-technical settings.
Why Michels?
- We are consistently ranked among the top 10% of Engineering News-Record's Top 400 Contractors
- Our steady, strategic growth revolves around a commitment to quality
- We are family owned and operated
- We invest an average of $5,000 per employee on training each year
- We reward hard work and dedication with limitless opportunities
- We believe it is everyone's responsibility to promote safety, regardless of job titles.
- We offer a comprehensive benefits program, including Health, Dental, Life, Flexible Spending Accounts, Health Savings Account, Short Term and Long-Term Disability Insurance, 401(k) plan, Legal Plan, and Identity Theft and Monitoring Plan. Depending on your positions and location you may participate in a different benefit plan.
Why you?
- You thrive in fast-paced environments under tight deadlines
- You enjoy collaborating and communicating with your teammates
- You like to know your efforts are noticed and appreciated
- You have strong time management, verbal, and written communication skills
What it takes:
- Associate's degree in Information Technology, and 4+ years of experience, or equivalent combination
- Previous supervisor experience
- Proficient in Microsoft and Adobe Technologies
- Experience in troubleshooting and supporting enterprise software solutions
- Ability to work extended hours and/or weekends for on-call rotation
- CompTIA A+, Network+, Security+ Certifications (desired)
- ITIL v4 Foundations Certification (desired)
- A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record
AA/EOE/M/W/Vet/Disability