IT Service Desk Specialist

Job Description

Centurion is hiring an IT Service Desk Specialist to support one of our clients on-site in Millington, TN. Selected candidate must have a Secret Security clearance.

Required Skills:

1. Security+ certification. Required because contractors will need Administrator level access for the IT systems in order to create new accounts, one of the services the EOC provides; client cyber standards require the Sec+ cert for anyone with Admin access.

2. Good listening, speaking, communication and customer service skills

Preferred Skills:
2-3 years of Call center experience preferred.

Day-to-day Responsibilities:
Staff a 24/7 call center supporting client users of legacy HR IT systems; answer phone calls and emails, initiate tickets using a SharePoint ticketing system, assist callers with troubleshooting, establish new user accounts, monitor system status and report as necessary.

Project Description:
Client is tasked with maintaining and providing complete and accurate personnel records and records-related information to authorized users throughout the Agency and other federal agencies. The customer support services includes a IT service desk. Customer support services include routine data center operations, workstation and peripheral device support, applications support, and user account management.

Education: Bachelors (waivable in lieu of experience)

Position Details:

Clearance: Current Secret Clearance or ability to obtain a Secret Clearance

US Citizenship is required

Travel:
Centurion Consulting Group, LLC is an Equal Opportunity Employer EOE M/F/D/V

No third parties or subcontractors