- Leading Financial Services Firm in Manhattan, New York.
- Long term contract with competitive rate and opportunity for conversion.
About Our Client A Wealth Management Firm known for its extensive range of financial products and services, including asset management, risk management, and advisory services.
Job Description - Coordinate and deliver end-to-end Service Desk support, including incident management, hardware/software setup, user administration, and issue resolution.
- Ensure high-quality customer service and adherence to SLAs, while working with vendors for issue resolution and procurement.
- Analyze support trends, generate performance reports, and drive root cause resolution for recurring issues.
- Mentor team members and manage scheduling to support hybrid and after-hours coverage.
THIS ROLE REQUIRES DAYS ONSITE IN NEW YORK CITY. MPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.
The Successful Applicant - Proficient in Windows OS and Server, Microsoft Office , Office 365, and remote desktop support
- Experienced in mobile device management, software deployment, service desk ticketing, and vendor coordination
- Skilled in supporting voice and video conferencing tools including Jabber, WebEx, and Microsoft Teams
- Familiar with networking concepts (LAN/WAN), VPN, Citrix XenApp, and web/email security
- Holds tertiary qualifications in IT or related fields
- Certifications such as MCSA, Microsoft Desktop, CCNA, CompTIA, or ITIL are considered an advantage
What's on Offer This position offers great pay and benefits.Apply today using the link and your resume will be reviewed within 24 hours.
Contact
Lauren Annetta
Quote job ref
JN-926