IT Service Desk/Help Desk

IT Service Desk/Help Desk A-Line Staffing is currently seeking an experienced IT Service Desk/Help Desk Specialist. If you think you're a GREAT candidate and would like to be considered for immediate consideration, call/text Day Green at - or email at . IT Service Desk/Help Desk Job Description: This position is responsible for providing technical and operational support to a network of healthcare providers and internal employees. Providers utilize a proprietary mobile application to deliver home healthcare services. As the first point of contact, the IT Service Desk/Help Desk Specialist will assist with technical issues related to devices, applications, and internal systems. The ideal candidate will have a strong customer-first mindset, problem-solving ability, and technical experience supporting a variety of platforms and hardware. IT Service Desk/Help Desk Schedule & Location:
• Monday-Friday schedule
• Hybrid role - onsite in the Dallas TX 75244 United States office 3 days per week (Tuesday, Wednesday, Thursday) IT Service Desk/Help Desk Salary/Wage:
• $18.00 - $22.00 per hour IT Service Desk/Help Desk Duties:
• Provide day-to-day technical and application support for external clinicians and internal staff
• Engage with users via ticketing system, phone (inbound/outbound), and email
• Troubleshoot Apple iPads, iOS devices, and proprietary applications
• Resolve issues related to MacOS, Windows OS, Dell peripherals, and Logitech webcams
• Manage hardware fulfillment requests including laptops, tablets, and accessories (keyboards, mice, monitors, webcams)
• Escalate and manage support tickets as needed
• Keep users informed and maintain accurate documentation
• Collaborate on special projects as assigned IT Service Desk/Help Desk Required Qualifications:
• 2-3 years of experience in a Service Desk or Help Desk support role
• Customer-first mindset with a collaborative approach
• Experience with Apple iOS, iPads, Windows 10/11, and related hardware
• Proficiency with web-based applications and mobile device management tools (e.g., Google Workspace, Slack, MaaS360, Workspace One)
• Strong analytical, troubleshooting, and documentation skills
• Proficient with Help Desk ticketing systems
• Excellent written and verbal communication skills IT Service Desk/Help Desk Education:
• High School Diploma or equivalent If you think you're a GREAT candidate and would like to be considered for immediate consideration, call/text Day Green at - or email at .