IT Service Desk Analyst

Hello All,
Hope you are doing well.

Role: Service Desk Analyst

Location: Hybrid, MI 48341,

Duration: 12+ Months

Client: Oakland County, (Department of Information technology)

New hire will be trained on-site at Oakland County then working remote approximately three days/week & on-site two days/week.

Duration of project : 1+ Year

experience :3+ Years

candidate availability Monday through Friday, approximately 40 hours per week, hours 8:00 a.m. - 4:30 p.m.

Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the Oakland County IT Service Desk. Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution. ITIL certification preferred. Additional Service Center responsibilities duties as required. The assignment requires

CA Service Desk, Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat. Will be migrating to ServiceNow in 2025.