IT Senior Client Technology Support Technician

Join Our Team as an IT Senior Client Technology Support Technician (Job ID: 996592) at Nova Southeastern University (NSU).

At Nova Southeastern University (NSU), we are committed to academic excellence, innovation, and fostering a supportive environment for our students, faculty, and staff. As a not-for-profit, independent university, we offer competitive salaries, and comprehensive benefits, including tuition waivers, excellent medical and dental plans, retirement options, and more.

We are looking for a skilled and proactive IT Senior Client Technology Support Technician to provide top-tier technical support services to our NSU community. If you are passionate about technology and thrive in a dynamic, problem-solving environment, we encourage you to apply.

Why Join NSU?

Competitive salary

Tuition waiver for employees & eligible dependents

Retirement plan with employer contributions

Comprehensive medical, dental, and vision benefits

A supportive and growth-oriented work environment

What You'll Do:

Provide advanced technical support to students, faculty, and staff via phone, chat, email, and in-person.

Install, maintain, and repair hardware, software, and network systems to ensure optimal functionality.

Lead the support team in troubleshooting complex IT issues and ensure timely problem resolution.

Oversee technology equipment maintenance in classrooms, offices, and university facilities.

Manage and update support tickets and knowledge base articles to enhance issue resolution.

Assist in relocating technology equipment and support day-to-day IT operations.

What We're Looking For:

Associate's Degree (or 60 credit hours) + 3 years of experience in advanced troubleshooting in an enterprise environment

-OR-

Bachelor's Degree in IT (or related field) + 1 year of experience in advanced troubleshooting in an enterprise environment

Advanced knowledge of hardware/software systems, Active Directory, and network infrastructure

Strong problem-solving, communication, and customer service skills

Ability to lift up to 50 pounds, travel as needed, and work flexible hours

Preferred: Microsoft Certifications (MCITP) and experience in higher education IT support

Join us in making NSU the best place to work, learn, and grow. If you're ready to bring your expertise to our team, apply today.

Apply Now - NSU Careers