Security Incident Coordinator
We are seeking a detail-oriented and organized Security Incident Coordinator to join our Security Incident Response Team (SIRT). The Security Incident Coordinator will focus on task management and reporting of cybersecurity, trust & safety, and fraud incidents across the organization to ensure timely and effective resolution.
Fully remote (CST or EST preferred)
Company - Fortune 500 financial services company
Pay Rate - Up to $49/hr
6-month contract with the possibility to extend or convert permanent
Key Responsibilities:
- Serve as the primary coordinator for all major cybersecurity, trust & safety, and fraud incidents, organizing tasks and maintaining clear communications between all involved teams and stakeholders.
- Manage the incident response process for various types of incidents including, but not limited to, task assignment, progress tracking, and coordination of containment, eradication, recovery, and post-incident activities.
- Develop, maintain, and enforce incident response playbooks and protocols to ensure a consistent and streamlined process.
- Produce regular reports summarizing incident status, actions taken, and outcomes, delivering insights and recommendations for continuous improvement.
- Facilitate post-incident reviews and lessons learned sessions to evaluate the effectiveness and efficiency of the incident response process, aiming to enhance future responses.
- Provide comprehensive documentation and detailed updates to all relevant internal departments such as IT, legal, compliance, and customer support.
- Offer specialized training and support to team members, promoting adherence to instituted incident response strategies and protocols.
- Stay informed about best practices in incident response management and adapt strategies as necessary to accommodate emerging trends in cybersecurity, trust & safety, and fraud prevention
Qualifications
- Bachelor's degree in Information Security, Computer Science, Management Information Systems, or related fields.
- Minimum of 3 years of experience in incident coordination, security management, or a closely related field.
- Security+ certification preferred
- Demonstrable skills in task management, coordination, and reporting in a high-stress, fast-paced environment.
- Extensive knowledge of incident response procedures, preferably with experience in cybersecurity, trust & safety, and fraud incident contexts.
- Excellent organizational, communication, and interpersonal skills, able to interact effectively with both technical and non-technical teams.
- Proven ability to manage multiple tasks efficiently and to maintain composure under pressure.
- Relevant professional certifications such as PMP, ITIL, or CISM are preferred.