Under the direction of Supervisor, Identity & Access Management the Provisioning Analyst will be responsible for processing all aspects of account creation/deactivation and user access requests from the enterprise. Understands user access mechanisms and proficiency in the use of various provisioning tools. Regularly interacts with internal customers that include end-users, management, and HR thus requiring excellent customer service skills. Success means being highly organized, self-motivated, detail-oriented, and result-focused.
ESSENTIAL DUTIES AND RESPONSIBILITIES 1. Provisions and de-provisions user access rights on various information systems. Assists with multifactor authentication and VPN supported technologies.
2. Manages incidents and requests related to all aspects of provisioning responsibilities. Troubleshoots account creation, access, transfer issues.
3. Assists in the design, maintenance, and integrity of the role-based access structure.
4. Provides support functions related to verification of end-user security. Executes audits and adheres to all IT and InfoSec policies and procedures.
5. Assists in documenting, analyzing, and streamlining application account provisioning processes.
6. Contributes to maintaining provisioning team dashboard with executive-level reporting on KPI's, SLA's and other relevant metrics on workload, trends, account tracking, and issues. Recommend areas of improvement.
7. Assists in creating, reviewing, and updating a How-To knowledge base of provisioning processes.
8. Participates in projects and tasks related to provisioning/deprovisioning as required.
9. Performs other duties as assigned to support the efficient operation of the department.
EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS - Associate's degree in Computer Science or related field is required.
- Minimum two (2) or more years of IT Service Desk/IT Customer Support experience is required.
- Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
KNOWLEDGE, SKILLS AND ABILITIES (KSA) - Experience with Identity and Access Management controls, principles, methods, and related regulatory obligations.
- Excellent customer service skills by using proactive communications to identify customer needs. Able to personalize the customer experience by understanding their needs for to provide prompt response and resolution.
- Experience working in Casino or Gaming industry is preferred.
- Ability to communicate effectively at all levels of the organization in a professional and respectful manner.
- Possess critical thinking skills to analyze, gather, and interpret information to identify process issues or roadblocks under time constraints, with interruptions, all while resolving issues and requests in a timely manner.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Exceptional customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Excellent written, verbal, and interpersonal communication skills are required.
- Knowledge and proficiency in Microsoft Office products.
- Adherence to punctuality with excellent time management skills.
REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS - At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
- Role does not require a driver's license or insurance.
PHYSICAL REQUIREMENTS/ WORKING CONDITIONS - ENVIRONMENT The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.
- Primary work environment is in a climate-controlled office setting.
- Work requires travel to attend meetings, trade shows, and conferences.
- Incumbents may be required to work evening, weekend and holiday shifts.
- Must be able to work in a fast-paced, high-demand environment.
- Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
- Sedentary work: involves sitting most of the time. Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
- Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
- Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,
- via videoconference and over the telephone.
- Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
- Mobility sufficient to safely move in an office environment, walk, stoop, bend, and kneel, and enter, exit, and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows, and San Manuel properties.
- Endurance sufficient to sit, walk, and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
- The employee may be exposed to fumes or airborne particles, including secondhand smoke.
Reasonable accommodation will be made in compliance with all applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today.