Overview Come join us as an IT Project Manager on our Control Centers Technical Architecture Team where you will work with cutting-edge technology, collaborate with a dynamic team, and manage impactful projects. You will assist the Team Lead in building out infrastructure and supporting various IT projects. You will be able to thrive in a supportive work environment that fosters professional growth and development.
Responsibilities Core Responsibilities - Assist the Team Lead in planning and executing infrastructure projects, ensuring that timelines and objectives are met.
- Collaborate with cross-functional teams, including cybersecurity, network engineers, system administrators, and application teams, to gather requirements and provide analytical support.
- Support the implementation, monitoring, and maintenance of data center operations, including hardware, software, security and network components.
- Assist in documenting processes, workflows, and project updates, ensuring that all documentation is accurate and up to date.
- Assist in the development and execution of test plans to ensure infrastructure changes meet project requirements.
- Help monitor and analyze system performance metrics, identifying potential issues and suggesting improvements.
- Provide support in the configuration and optimization of infrastructure components, including servers, storage, and network devices.
- Assist in ensuring compliance with industry standards, security protocols, and regulatory requirements.
- Prepare reports, presentations, and other documentation to communicate project progress and findings to stakeholders.
- Participate in troubleshooting and resolving infrastructure-related issues, working closely with senior team members to minimize downtime and disruptions.
- Provide general support to the team, including administrative tasks, scheduling meetings, and coordinating project activities with stakeholders.
- Leading Stakeholder engagement on related projects or deliverables.
Qualifications Required Education/Experience - Bachelor's Degree in Information Technology, Computer Science, or a related field and 3 years of experience in IT or a similar role (internships or co-op experience will be considered).
- Associate's Degree in Information Technology, Computer Science, or a related field and 4 years of experience in IT or a similar role (internships or co-op experience will be considered).
- High School Diploma/GED 5 years of experience in IT or a similar role (internships or co-op experience will be considered).
Relevant Work Experience - Demonstrated experience in system analysis with a focus on software and infrastructure deployment. 3rd tier application support experience is a major plus, Preferred.
- Exceptional project management skills, capable of leading projects to successful outcomes, Preferred.
- Strong analytical and troubleshooting skills, with a commitment to providing excellent support, Preferred.
- Experience with operating systems, including both Windows and Linux. Scripting (Powershell, bash/ksh or other Linux shell, Python) Required.
- Server administration concepts (storage, backup, common tools such as Ansible and rsync) Preferred.
- Practical networking knowledge (subnets, firewalls, routing, HTTP/HTTPS, SSH, SFTP/SFTPS, SMTP) Preferred.
- Database experience, preferably with Oracle and MS SQL, with PostgreSQL being a plus, Preferred.
- Exposure to Containers, Kubernetes, Virtualization technologies, including VMware and Nutanix, Preferred.
- Proficiency in Azure DevOps and a thorough understanding of the Agile framework for project management, Preferred.
- Excellent presentation and communication skills, with the ability to articulate complex technical information clearly and effectively, Preferred.
- Experience working with data centers and a strong cybersecurity-first mentality, Preferred.
Licenses and Certifications - Driver's License Required
Additional Physical Demands - Must be able to respond to Company emergencies by performing a System Emergency Assignment to restore service to our customers.