IT Product Manager

Job Description

Your Role

The Operations Portfolio team within Blue Shield of California provides robust solutions for our business partners, providers and members which improve the overall health care experience from claims processing to benefit enrollment. IT Product Manager, Senior will report to the Senior Manager, Applications Services Lead in the Operations Portfolio. In this role you will be responsible for the development and support of complex technology solutions related to the Operations Portfolio. This includes interfacing with IT, business, and vendor partners to understand and influence requirements and technical solutions that optimizing for cost, quality, and fit for purpose.

Responsibilities

Your Work

In this role, you will:

• Define product vision, roadmap, and growth opportunities, partnering with several Operations portfolio teams supporting Membership, Provider and Claims workflows
• Create, manage and prioritize product feature backlog
• Work closely with the Product team to deliver iterative deliverables to deliver business value
• Collaborate with cross functional product teams to assess impacts to as-is operations portfolio workflows
• Partner with the Solution Delivery lead, architects, Support team to solution design and support of requirements
• Research and analyze market to influence the technology roadmaps
• Keep abreast with Agile/Scrum best practices and new trends
• Provide technical leadership in designing and implementing large-scale, complex enterprise applications requiring high performance and availability

Qualifications

Your Knowledge and Experience

• Requires a bachelors degree or equivalent experience
• Requires at least 5 years of prior relevant experience
• Professional experience as a Product Manager/Product Owner is desirable
• Proven application of Agile process and principles
• Requires good communication and leadership skills
• Requires good organizational and time management skills
• Ability to work with ambiguity and problem solving
• Strong healthcare domain experience
• Preferred healthcare experience in enrollment, billing, provider, claims & payment

About the Team

Blue Shield of California's mission is to ensure all Californians have access to high-quality health care at a sustainably affordable price. We are transforming health care in a way that genuinely serves our nonprofit mission by lowering costs, improving quality, and enhancing the member and physician experience.

To fulfill our mission, we must ensure a diverse, equitable, and inclusive environment where all employees can be their authentic selves and fully contribute to meet the needs of the multifaceted communities we serve. Our continued commitment to diversity, equity, and inclusion upholds our values and advances our goal of creating a healthcare system that is worthy of our family and friends while addressing health disparities, promoting social justice, and integrating health equity through our products, business practices, and presence as a corporate citizen.

Blue Shield has received awards and recognition for being a certified Fortune 100 Best Companies to Work, Military Friendly Employer, People Companies that Care, a Leading Disability Employer, and one of California's top companies in volunteering and giving. Here at Blue Shield, we strive to make a positive change across our industry and communities - join us.

Our Values:

• Honest. We hold ourselves to the highest ethical and integrity standards. We build trust by doing what we say we're going to do and by acknowledging and correcting where we fall short.
• Human. We strive to be our authentic selves, listening and communicating effectively, and showing empathy towards others by walking in their shoes.
• Courageous. We stand up for what we believe in and are committed to the hard work necessary to achieve our ambitious goals.

Our Workplace Model:

At Blue Shield of California, we believe in fostering a workplace environment that balances purposeful in-person collaboration with flexibility. As we continue to evolve our workplace model, our focus remains on creating spaces where our people can connect with purpose - whether working in the office or through a hybrid approach - by providing clear expectations while respecting the diverse needs of our workforce.

Two Ways of Working:

• Hybrid (Default): Work from a business unit-approved office at least two (2) times per month (for roles below Director-level) or once per week (for Director-level roles and above).Exceptions:
  • Member-facing and approved out-of-state roles remain remote.
  • Employees living more than 50 miles from their assigned offices are expected to work with their managers on a plan for periodic office visits.
  • For employees with medical conditions that may impact their ability to work in-office, we are committed to engaging in an interactive process and providing reasonable accommodations to ensure their work environment is conducive to their success and well-being.
• On-Site: Work from a business unit-approved office an average of four (4) or more days a week.

Physical Requirements:

Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork - Activity level: Sedentary, frequency most of work day.

Please click here for further physical requirement detail.

Equal Employment Opportunity:

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.