IT Process Coordinator We're looking to identify an IT Process Coordinator for one of our clients:
The IT Process Coordinator supports the organization by coordinating communication among the various groups in support of our IT project demand intake process. In this dynamic environment, the IT Process Coordinator will have an opportunity to work on numerous aspects of the process and business.
Essential Duties and Responsibilities may include, but are not limited to, the following:
- Send out weekly emails to IT team with updates to queue
- Work with business and technical leaders to determine timeline for intake disposition
- Daily monitoring of demand intake queue
- Meeting minute documentation and action item follow-up
- Schedule review sessions prior to governance sessions
- dd new initiatives to resource management tool with preliminary resource hours if known
- Follow up on senior leadership action items after every governance meeting
- Run intake review meeting to record disposition of tasks and update accordingly in tracking systems
- Follow up with requestors when information is insufficient
- Work with requestors when needed to identify department level priority of requested initiatives
- Work with ServiceNow team for any break-fixes or proposed updates to the ServiceNow ticket
- Process map as-is business processes to help in roadmap development
- Capture gaps and pain points related to IT requests
Education and Experience: - BS/BA in related field preferred; may substitute relevant experience for education.
- Minimum of 2 years' experience
- Experience with Microsoft Visio, Jira, Confluence, ServiceNow, resource management (Tempus) and/or project management software preferred.
- Experience in a GMP environment helpful
- ble to effectively communicate about and prioritize multiple projects simultaneously across all levels of the organization, including senior management
- Enjoy exploring technology and asking process questions
- re open and receptive to change, while looking for opportunities to continuously improve