IT-Prin Systems Management Analyst

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Role: IT-Prin Systems Management Analyst
Location: Remote
Duration: 6+ months
Required Skills: System Management, ServiceNow, ITSM, ITIL
Job Description:
Undergraduate degree or equivalent experience

• 5+ years' experience designing and implementing ITSM processes or equivalent

• 5+ experience working in technology discipline

• Proficient in Microsoft Office applications (Excel, PowerPoint, Word, Visio, Microsoft Teams, etc).

Technical Skills:

• Demonstrated experience developing and/or improving processes to improve efficiency

• Skilled knowledge of ITSM processes

• Experienced in ITSM best practice and process tools

• Functional knowledge and understanding of IT best practices and development methodologies.

Preferred Qualifications:

• ITIL 4.0 Foundations Certification & 1+ ITIL 4.0 Specialist Certification strongly preferred

• 5+ years' experience in Service Transition and/or Operations

• 5+ years' working in a collaborative, team-based environment

• 5+ years' experience documenting polices, processes, and procedures to govern ITSM practices

• 5+ years' experience with strategic enterprise process alignment

• Demonstrated commitment to continual learning of industry best practices and standards.

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