Overview The Operations Technician is responsible for executing nightly/evening operations on the AS400 (IBM iSeries) system. This role works closely with non-IT departments to ensure operational tasks are completed, including the delivery of electronic reports, processing payment uploads, and troubleshooting operational issues.
Responsibilities- Perform daily (nightly), weekly, and monthly AS400 operations.
- Work hours for the 8-hour shift is generally from 11a- 7pET with End-of-Month being from 3p-11pET.
- Process daily payment uploads from the accounting department.
- Execute daily EDI claims processing.
- Generate and securely transmit various data export files to third-party vendors.
- Deliver daily reports electronically.
- Conduct daily pre-cycle and system save backups to virtual and physical tape.
- Coordinate off-site storage and retrieval of physical backup tapes.
- Identify and communicate issues, recommending solutions to the Director of IT Infrastructure & Operations.
- Ensure compliance with company policies and regulatory requirements, including HIPAA and PHI guidelines.
- Adapt positively to change and perform other duties as assigned.
- Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
- Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
- To work remotely, it is expected you will have a reliable, nonpublic high-speed internet connection with sufficient bandwidth to participate in all work-related activities. Any interruptions in service should be immediately reported to your manager.
- Reacts positively to change and performs other duties as assigned.
Qualifications- High school diploma or equivalent.
- AS400 (IBM iSeries) experience preferred.
- Detail-oriented with the ability to follow defined procedures and workflows.
- Strong ability to work independently with minimal supervision and with other team members.
- Excellent organizational skills and ability to complete work in a timely manner.
- Self-motivated with a proactive approach to problem-solving.
- Excellent interpersonal, oral, and written communication skills.
- Must be self-motivated.
- Excellent customer service skills.
- Anticipate needs in a proactive manner to increase satisfaction.
- Take ownership of job responsibilities by initiating prompt and appropriate follow up and/or action to problems.
We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.
We are an equal opportunity employer.