IT Operations Specialist

Job Description:
The IT Operations Specialist plays a key role in supporting the company's IT infrastructure and end-user technology needs. This position provides Tier 1 technical support, manages the onboarding and offboarding process, oversees IT asset management, ensures smooth operation of telecom platforms, coordinates software licensing, and performs routine preventive maintenance at company facilities.
Skills/Experience:
Responsibilities and Duties
Provide Tier 1 IT support for end users, troubleshooting hardware, software, and network issues.
Manage the IT onboarding and offboarding process, ensuring timely setup and deactivation of user accounts, equipment, and access.
Handle day-to-day administration of collaboration tools such as SharePoint, Teams, OneDrive, etc.
Maintain an accurate inventory of IT assets, including hardware, software licenses, and telecom equipment.
Serve as duty manager in ticketing system, assigning support tickets and service requests to appropriate resources.
dminister and support telecom platforms, including phone systems, mobile devices, and video conferencing tools.
Conduct regular preventive maintenance visits to company facilities to ensure IT infrastructure reliability and performance.
ssist in managing software licensing, renewals, and compliance tracking.
Provide basic training and guidance to employees on IT systems, security best practices, and software tools.
Document IT processes, procedures, and troubleshooting guides to improve operational efficiency.
Collaborate with vendors and service providers for IT equipment procurement, maintenance, and support.
Support IT projects and initiatives as needed, working closely with the IT Director and other team members.
Required Skills:
Qualifications & Requirements:
ssociate or bachelors degree in information technology, computer science, or a related field (or equivalent experience).
4+ years of experience in IT support, help desk, or IT operations roles.
Strong troubleshooting skills and ability to diagnose and resolve common IT issues.
Experience managing IT assets, including hardware and software inventory tracking.
Strong working knowledge with Microsoft 365, SharePoint and Teams, Active Directory, and IT service management (ITSM) administration tools.
Basic knowledge of telecom systems, including VoIP, mobile devices, and conferencing solutions.
bility to work independently, travel to company locations as needed, and manage tasks proactively.
Strong organizational skills and attention to detail.
Excellent communication skills, both written and verbal.
Desired Skills:
Preferred Qualifications:
Experience with IT ticketing systems (e.g., Freshservice, ServiceNow, or similar).
Basic knowledge of network troubleshooting, including Wi-Fi, VPNs, and firewalls.
IT certifications such as CompTIA A+, ITIL Foundation, or Microsoft certifications.
Degree Requirements:
ssociate or bachelors degree in information technology, computer science, or a related field (or equivalent experience).
Benefits
PEAK's benefit offerings available for our associates include medical, dental, vision, Flexible Spending Account (FSA), Dependent Care Savings Account (DCA), and 401K plan.

PEAK believes that taking care of our team is essential for success and we are proud to provide benefits that enhance both your well-being and your future.

dditionally, our associates may be eligible for Paid Sick Leave as required by Federal, State, or local laws.

Equal Opportunity Employer (EEO)
PEAK Technical Staffing is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. PEAK does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status, or any other characteristic protected by applicable law. All employment decisions are made based on qualifications, merit, and business need. We encourage all individuals to apply.

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