IT Operations Specialist/Administrator

Role: IT Operations Specialist/Administrator

Duration: 6 months Contract to Hire

Location: Warrenville, IL- Onsite/office 5 days a week, no exceptions.

We need an IT Specialist/Admin to manage our day-to-day IT operations, support our users, and contribute to the evolution of our technology landscape.

This role requires a blend of technical expertise, problem-solving prowess, and excellent organizational skills to handle diverse IT challenges.

Be the Go-To Support Expert and troubleshoot and resolve hardware, software, and network issues for our team, managing support requests efficiently through our helpdesk system. Maintain Core Infrastructure and administer and optimize our servers, networks, and storage. Implement updates, manage backups, and ensure system health through proactive monitoring and patching. Streamline IT Operations and oversee IT asset management (tracking, procurement, disposal), create and update essential documentation (guides, policies), and ensure new employees have a smooth onboarding experience. Uphold Security & Compliance and implement security best practices, manage user access controls, and support compliance audits to keep our systems and data secure. Drive IT Initiatives and coordinate IT projects like upgrades and new system deployments, working closely with team members and managing vendor relationships and contracts effectively.

Qualifications:

A bachelor's degree in IT, Computer Science, or a similar discipline.

3-5 years of experience successfully managing both IT support and system administration tasks.

Strong know-how in IT systems (Windows/Mac OS, Servers), networking fundamentals, and common software applications.

Hands-on experience with helpdesk software and IT asset tracking.

A solid grasp of IT security concepts and compliance needs.

Sharp analytical skills and a knack for solving technical puzzles.

Excellent organizational abilities - you can juggle multiple tasks and keep documentation pristine.

Clear communication skills (written and verbal) and a collaborative spirit.

A dedication to providing excellent customer service and improving processes.

Experience with project coordination and vendor management is highly desirable.