Responsibilities:
- Supervise and direct the operations of the IT Service Desk.
- Manage, maintain, and secure server, network, and telecommunication systems to ensure reliable and quick access to information while preventing attacks from outside sources.
- Monitor network and systems performance to ensure maximum uptime.
- Assess system performance and recommend improvements.
- Oversee the management and licensing of computer/mobile device software applications.
- Oversee the management and licensing of Cloud services and SaaS / PaaS / IaaS.
- Set up and configure servers for the management of applications and IT systems.
- Oversee the installation, configuration, and management of applications and operating systems on company-approved devices.
- Provide cell phone plan management, provisioning, and assignments.
- Conduct internal audits to verify the security and efficiency of an organization's network.
- Maintain backups and DR solutions to ensure critical data and systems are safe.
- Oversee and supervise IT projects ranging from network and systems installs to physical infrastructure and wiring.
- Work with the greater LFA community to ensure proper IT support response and continue to build stronger strategic relationships with stakeholders.
- Manage related vendor contracts and relationships.
- Develop IT service policies, procedures, and best practices.
- Investigate ways to reduce IT systems cost.
- Resolve issues escalated by other IT service members.
- Ensure data is handled, transferred or processed according to all organization requirements.
Qualifications:
- Proven experience in IT Management, Systems, and Network Administration
- Project Management experience
Technology Experience Qualifications:
- Google Workspace and a wide scope of SaaS administration experience
- Systems virtualization and related infrastructure (Nutanix Preferred)
- Meraki Networking, Firewall / Wireless
- DHCP / DNS administration experience (ApplianSys preferred)
- Windows Server / Active Directory / RADIUS experience
- SIS / LMS experience (Veracross / Canvas preferred)
- MDM / endpoint management (Meraki / Intune preferred)
- Microsoft Windows, Apple Macintosh, Apple iPad, and related hardware / software support experience
- Bonus qualification - Relevant industry certifications (CompTIA, Cisco, Meraki, Google, Microsoft, etc)