Overview Location: Hybrid in Pittsburgh, PA
Job Type: Contract/Contract to Hire
Shift:
11pm-7am (Sunday-Thursday) Work Authorization: No Sponsorship
The A.C.Coy Company has an immediate need for an IT Operations Analyst 1 position.
Responsibilities
- Troubleshooting and resolving remote hardware, software, and network issues
- Identification and triage of indents and requests
- Documenting and engaging on all tickets in Cherwell to maintain a historical record of activity
- Monitoring Production Batch (Mainframe and Distributive)
- Able to understand job dependencies, predecessors, successors and assess impact of modifications to Control-M schedules
- Interpreting system and event messages and alerts via monitoring tools, software applications and generated email findings
- Developing new processes and procedures to enhance operations
- Creating and maintaining accurate documentation/procedures
- Communicating status updates with key stakeholders during major incidents
- Strong communication, organization, and planning skills
Qualifications 5+ years' of Help Desk/Operational experience
- Operations
- Creating and maintaining accurate documentation/procedures
- Communicating status updates with key stakeholders during major incidents
- Developing new processes and procedures to enhance operations
- Following and checking that all processes and procedures are met
- Team is meeting operational goals
- Helping to build knowledge base
- Ensuring compliance
- Technical
- VPS issues
- Password resets
- Locked Screens
- Plus
- A+ Certification
- ITIL
- Control M- Batch Monitoring tool