IT Operations Administrator

Oversee and manage the full IT infrastructure, including network, server, storage, client computing, and cloud systems (particularly Azure), ensuring proper configuration, implementation, maintenance, and security to support manufacturing operations.

Develop and enforce technical standards, policies, and procedures aligned with industry best practices and regulatory compliance; lead IT audits, disaster recovery planning, and business continuity efforts.

Monitor and enhance logical and physical security across systems; identify vulnerabilities and execute risk mitigation strategies in alignment with the organization's security program.

Lead plant-level IT initiatives, ensuring alignment of infrastructure and support services with business goals; coordinate delivery of the infrastructure and security roadmap.

Manage the Microsoft 365 environment, support Service Desk operations, and provide exceptional customer service across all client computing scenarios.

Implement and tailor ITIL framework practices to fit the needs of a mid-size enterprise, driving process maturity and operational efficiency.

Establish, track, and improve key performance indicators (KPIs) for IT services; use metrics to evaluate service quality and identify areas for improvement.

Collaborate cross-functionally with department leaders and vendors to align IT solutions with strategic objectives and ensure high-quality service delivery.

Promote a culture of continuous improvement, innovation, and service excellence within the IT function.