Summary Our client is a leading Managed Services Provider (MSP) company located in
Northern Alabama (Huntsville & Decatur, AL) and they are in need of an
IT Network Engineer, who has
Managed Services Provider (MSP) experience. Please review the specifications of this job description and if you feel you are a good fit, please apply with a copy of your latest resume.
Duties & Responsibilities - Configuring Network Services and Equipment Installation
- LAN/WAN Installation and Maintenance Support
- Onsite Network Hardware Support and Installation
- Assist with Windows Servers
- Monitor alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- New User On-boarding
Qualifications & Requirements - Must have worked for an MSP (managed services provider) in the past.
- Three (3) years of experience in similar positions such as Network Engineer.
- History of network and firewall administration (Sonicwall & Meraki).
- RMM experience with NinjaOne, Connectwise, Kaseya, or DattoRMM.
- PSA Ticketing Experience with Autotask or Connectwise.
- Advanced knowledge of network, server, and workstation troubleshooting.
- Excellent customer service skills (courteous, tactful, and professional demeanor).
- Excellent written and verbal communication skills, with experience presenting to groups.
- Reliable work ethic.
- A willingness to learn and grow