IT Network Administrator

Year Round

WORK AND PLAY IN THE MOUNTAINS
Join our team of big mountain adventurers at the largest ski resort in Washington. Here at Crystal, it's more than our work. It's our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it's an experience you just don't get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING. Apply today to grow your mountain roots with us- whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team.

BIG PEAKS, BIGGER PERKS

Employee perks:
•  Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)
•  + Free Alterra season pass for spouse and dependents 25 & under
•  50% off window ticket price at IKON partner resorts
•  Free access to Alterra Mountain destinations during time off
•  Free ski-referral letters for employees to use at other mountain resorts during time off
•  Discounted friends & family day-ski vouchers (Up to 85% off)
•  Discounts on Ski & Snowboard Lessons
•  Discounts on Ski & Snowboard Rentals
•  Discounts on Gear Tune-Ups
•  Discounts on Food & Beverage
•  Discounts at Crystal Mountain Retail shops
•  Free Crystal branded swag
•  Pro deals on gear with 100s of brands
•  Discount Marketplace
•  Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more
•  Employee-only Night Skiing events
•  Employee Housing Available for eligible positions
•  Accrued paid time off for eligible positions
•  Group health insurance for eligible positions
•  401K benefit and generous match with immediate vesting for all staff members over 18
•  Opportunities for growth, advancement, and year-round employment Position Title: IT Network Administrator

Business Unit or Department: Information Technology

Title Position Reports to: IT Operations Manager

Wage: $35.53 - $50.17/hour

Job Status: Full-time, Year Round

Date of last Review: 4/2025

Crystal Mountain is the Pacific North West's premier destination for skiers, snowboarders, and summer adventurers. We are part of Alterra Mountain Company which consists of some of the world's most aspirational brands.

A career with Crystal Mountain is more than what you do today; it is being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.

Crystal Mountain delivers best in class service and adventures worthy of our extraordinary terrain and beauty.

We are here to shape the future of mountain adventure.

We Embrace Empowerment

We Honor Authenticity
We Cultivate Collaboration

We Prioritize Purpose

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

POSITION SUMMARY:
The IT Network Administrator will work closely with the Crystal's local IT team and with Alterra's Enterprise Network group, with a focus on performing skilled work in the design, installation, configuration, and maintenance of networks, computer systems, and related equipment. This position is responsible for the day-to-day resort network and telecom operations and will require a sphere of expertise that includes switches, copper and fiber infrastructure cabling, VOIP systems, and wireless technologies including access points and PtP/PtMP bridging.

The IT Network Administrator (ITNA) will also be responsible for creating and maintaining up-to-date documentation of IP schemes and subnet allocations across multiple Class B networks, physical and logical network diagrams, and other associated documentation in an internal knowledge base. The ITNA shall perform upkeep and ensure accuracy of network monitoring and diagnostic systems, such as bandwidth graphs, netflow, SNMP, and syslog configuration. Prior knowledge and experience troubleshooting across the OSI model, leveraging appropriate tools and utilities to diagnose layer 1 through layer 3 problems, extensive knowledge of DNS and DHCP, and the use and interpretation of packet capture.

The ideal candidate will have systems experience beyond the world of networking and possess cross-disciplinary Systems Administration and helpdesk experience sufficient to perform skilled server and PC troubleshooting. Furthermore, the position will utilize appropriate terminology when documenting, explaining, or escalating issues both locally and to the Enterprise level. This position will be supporting infrastructure across four base areas with many on-mountain restaurants and business locations and is expected to be able to troubleshoot and support business critical applications and POS hardware as needed.

ESSENTIAL DUTIES
•  This position requires evening, weekend, and holiday work. As a resort we are open 7day/week
•  Management, maintenance, installation, and ownership of corporate and enterprise LAN/WAN equipment, consisting of Cisco, Meraki, Ubiquiti, and Avaya technologies
•  Execute add/move/changes pertaining to VLAN, subnet, IP, device assignments and configuration
•  Support and maintenance of Meraki wireless infrastructure: controllers and local WAPs. Ubiquiti UISP equipment for PtP/PtMP links.
•  Conduct site surveys and meet with other department contacts to plan and coordinate new/upgraded cabling, infrastructure, and equipment
•  Develop and maintain documentation, diagrams, configuration templates, procedure manuals, troubleshooting guidelines, knowledge base articles, and asset inventory information. Configuration, maintenance, tracking, and documentation of many Class B subnets and associated IP schemas
•  Support and maintenance of physical layer and infrastructure, including analog, twisted pair Ethernet, and fiber optic infrastructure, including installation and termination of cabling through complex and occasionally outdoor rugged environments
•  Fiber splicing skills (SM & MM)
•  Support of SCADA (supervisory control and data acquisition) systems within our Snowmaking environments as well as supporting software such as the SMI Controller, SnowSAT, Weather stations, etc.
•  Configuration and Support of the RFID Axess Gate System and Pick Up Boxes.
•  Manage camera networks, both for security and public webcam systems.
•  Secondary support of Marketing technology efforts, base area music, guest access cameras, digital signage (PingHD, IRIS, MtnPowder).
•  Handle escalated tickets in a timely fashion
•  Architect, research, evaluate, plan, coordinate, and execute solutions related to new projects, upgrades, replacements, or enhancements of the network
•  Maintain and support vendor relationships, procure pricing and technical specifications for equipment and projects
•  Manage and assist third party contractors on large scale development projects
•  Assist with Systems and Help Desk related functions during high season operations and special events
•  Support of VOIP phones and systems for end users. This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change

EDUCATION & EXPERIENCE REQUIREMENTS

Education:
•  High School diploma or equivalent required
•  Degree in CS/IS/IT or other related discipline desired; equivalent work experience or combination of education and experience will be considered
•  CCNA Certification Strongly Preferred Preferred Experience:
•  Have a basic understanding of ski resort operations
•  Minimum of 5 years professional experience in the field of IT
•  Minimum of 3 years professional experience directly related to Network Administration, Network Engineering, or advanced technical support of IP networking in a corporate/enterprise environment supporting 100+ users on a large campus
•  Hospitality experience a plus Requirements:
•  A valid Washington Driver's License is required. May also be required to obtain a license or specific training for off-road vehicles or snow machines
•  Ability to ski at an intermediate level required
•  This is an onsite position. Applicants are expected to be present at the resort five days a week. Qualifications:
•  Experience with advanced networking concepts such as switch stacks, LANs, VLANs, spanning tree, QoS/CoS, L2 switching and L3 routing protocols (EIGRP/OSPF/BGP), multi-tier LAN design models, SD-WAN, 802.1x, and 802.11
•  Familiarity with Cisco ISE, Panorama, Solarwinds, IOS, Meraki, Ubiquiti, VeloCloud
•  Experience with ITSM ticketing system
•  Experience with L1 network infrastructure, including installation, termination, and troubleshooting . click apply for full job details