IT Network Administrator I

$29.66 - $47.46 Hourly

$61,700 - $98,720 Annually

This position is a Pay Band ID

Posting Details

Interviews are anticipated to be conducted within two weeks of closing date.

NMRHCA was established in 1990 to provide health care coverage to retirees of state agencies and eligible participating public entities. Approximately 305 public entities including cities, counties, universities and charter schools participate in NMRHCA. The agency provides medical plans for both non-Medicare and Medicare-eligible retirees and their dependents as well as dental, vision and life insurance. The Authority currently provides coverage to approximately 66,000 retirees and their dependents. The Authority is governed by an 11-member Board of Directors.

Why does the job exist?

This position exists to provide technical support to the Agency's local and wide area network and all peripherals attached to the Agency's network; work with and assist other IT staff; provide end-user support in the Albuquerque and Santa Fe offices. The IT Network Administrator I will help protect RHCA's data and our member's Personal Health Information (PHI) as required by Health Insurance Portability and Accountability Act (HIPAA) and other regulations.

How does it get done?

The IT Network Administrator I will support the Agency's technical environment by:

Participate in troubleshooting and maintaining the security of the network and VPN infrastructure
Support the agencies LAN and WAN peripherals such as network switches, routers/firewalls, network servers, printers, and desktops
Support the agencies anti-virus and intrusion detection software on all endpoints, servers, and network devices
Maintain and validate system backup-ups of the Agency's critical data
Provide End-User technical support that includes troubleshooting computers hardware and software
Respond to trouble calls - diagnose, develop solutions, and repair
Create support tickets with the state Department of Information Technology
Manage the Microsoft Active Directory (AD) used to manage computers and user accounts ensuring proper roles are applied to accounts
Create and maintain documentation of technical environment such as troubleshooting process guidelines, best practices, and IT inventory
Participate in the following:
Patching and performing routine maintenance of the network infrastructure
IT training
Work with Network Admin II to maintain network and server environment
Participate and communicate with fellow IT members on IT Special projects

Who are the customers?

This position serves the Retiree Health Care Authority (RHCA) agency, all internal and external members/clients including other RHCA information technology sections

Ideal Candidate

Have experience in the following:
Network administration related to routers/firewalls
Network, Server, and Desktop software installation and configuration
Supporting a Microsoft Windows workplace - troubleshooting and resolving computer related incidents and service requests
Providing high quality technical support to our members and staff

Minimum Qualification

Associate degree in Computer Science, Management Information Systems (MIS), Information Technology, Engineering, or similar technical degree and two (2) years of experience in end user support, systems administration, or network administration. Any combination of education from an accredited college or university in a related field and/or direct experience in this occupation totaling four (4) years may substitute for the required education and experience.

Substitution Table

These combinations of education and experience qualify you for the position:
Education Experience Education Experience 1 High School Diploma or Equivalent AND 4 years of experience OR High School Diploma or Equivalent AND 4 years of experience 2 Associate's degree in the field(s) specified in the minimum qualification AND 2 years of experience Associate's degree or higher in any field AND 4 years of experience 3 Bachelor's degree or higher in the field(s) specified in the minimum qualification AND 0 years of experience

• Education and years of experience must be related to the purpose of the position.

• If Minimum Qualification requires a specific number of "semester hours" in a field (e.g. 6 semester hours in Accounting), applicants MUST have those semester hours in order to meet the minimum qualifications. No substitutions apply for semester hours.

Employment Requirements

Must possess and maintain a valid driver's license.

Working Conditions

Work is usually performed in an office setting, with extensive exposure to Visual/Video Display Terminal (VDT), personal computer, electronics, circuit boards, processors, chips and telephone usage. Some sitting, standing, bending and reaching may be required. Some in-state travel may be required.

Supplemental Information

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Agency Contact Information: Jessica Trujillo, Email

For information on Statutory Requirements for this position, click the Classification Description link on the job advertisement.

Bargaining Unit Position

This position is not covered by a collective bargaining agreement.