IT Manager Local Support

Job Description

We are AUTOKINITON

AUTOKINITON delivers operational excellence, high-quality execution, and customer service. We offer 100% vertical integration capabilities such as end-to-end engineering, manufacturing, and in-house logistics.

We're proud of our Tier 1 supplier legacy for manufacturing propulsion-agnostic, structural automotive components, and assemblies around the globe.

To help us drive excellence, you'll get to:

• Manage the Local IT Support resources by defining and setting priorities, providing support/direction, and dealing with administrative issues, as needed.

• Responsible to lead and mentor the local IT Support Team for all North American Plant Locations, and assists with the analysis, diagnoses and resolution of complex technology issues while adhering to company policies and standards.

• Provide technical support to local Support, escalate to other teams or leadership when needed.

• Support/drive implementation of IT projects both internal and external to the team.

• Point of escalation for complex computer and customer issues.

• Develop and implement strategies to improve the overall customer experience including mentor and training or team members

• Provide end user support from users, other IT departments as necessary via email, text, and walk-up.

• Facilitates weekly team flash meeting. Submits weekly flash report to manager.

• Participates in global monthly IT team meeting and presents status of his team.

• Involved in schedule development for assigned team members, such as vacation scheduling, task assignments, on-call rotation, etc.

• Provides model behavior to demonstrate corporate values.

• Provide training, coaching of IT processes and procedures to his team members.

This full-time salary-exempt role is a part of our Corporate IT team and reports to the Director, IT Support.

Required experience:

• Bachelor's Degree (information systems or computer science) or equivalent experience.
• Minimum of five (5) years of professional experience in the IT field.
• Two (2) ore more years of experience in a supervisory or leadership role.
• High level of integrity required due to the sensitive nature of responsibilities.
• Strong understanding of the value of excellent customer service and service delivery.
• Excellent organizational, analytical, team building, and communication skills.
• Ability to work in a fast-paced environment.
• Ability to work well with others in a team environment.
• Travel Required - 80%

Working conditions:

• We'll provide position-specific details including physical and focused efforts, working environment and conditions, and reasonable accommodations during the interview process.

Where you'll be:

This position is located at our corporate facility in New Boston, MI, offering many community events, resources, programs, and recreational opportunities for you and your family.

Community features:

• Close to Downtown Ann Arbor, MI

• Willow Metro Park

Why you'll enjoy working here:

• Competitive Wages and Comprehensive Benefits: Medical, Dental, Vision, 401(k) with Company contribution match, and 14 paid holidays, including a bridge holiday in December.

• Work-Life Balance: Many of our Associates have stayed with us for 25+ years. It takes a good work-life balance to make it that far. We support your personal and professional priorities as they impact your well-being.

• Growth Opportunities: Take your career to the next level through tuition reimbursement programs, on-the-job training, learning management systems, and advancement opportunities from within our organization.

• Learning and Development: We empower all our Associates - from entry-level to senior-level - with the skills and knowledge necessary to succeed in their current roles and beyond at AUTOKINITON.

AUTOKINITON Promotes a dynamic and collaborative work environment for everyone.

AUTOKINITON is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. AUTOKINITON makes hiring decisions based solely on qualifications, merit, and business needs at the time.