Job role: IT Manager
Duration: Long term contract
Location: onsite SF airport
We need someone that comes from a manager background but needs to be hands on
Duties and Responsibilities
- Perform queue monitoring to ensure calls are answered within SLO/SLA
- Audit current procedures and process adherence by direct reports
- Actively manage escalations to other support groups
- Manage direct reports to performance goals
- Schedule regular 1:1 sessions with direct staff
- Handle escalations from team members
- Mentor new employees in relation to Synoptek approved processes
- Perform employee performance evaluations, disciplinary actions, PTO scheduling for your direct reports
- Timesheet approvals, approve and post labor entries and other administrative tasks
- Ensure assigned client documentation is updated as changes occur to client contracts and environments
- Any other activities deemed necessary by the Client Delivery Manager using critical thinking skills
- This job description is not designed to be a comprehensive list of the duties and responsibilities required of the employee in this position, as duties, responsibilities, and activities may change at any time with or without notice.
- Provide onsite support at the client's South San Francisco location.
- Actively work on support tickets and service requests alongside your team.
- Conduct customer meetings as needed.