IT Manager - Core Services Location: Meridian, ID (In-office position)
We are seeking a highly skilled, experienced, and results-driven IT Manager to lead our IT Core Services Support Teams. The successful candidate will possess excellent written and verbal communication skills, a deep understanding of change management, business acumen, team leadership, and solid working administration experience with Microsoft 365, Azure/Entra, Compliance, Security Portal, as well as networking skills.
Direct Report: Vice President of Information Technology
Key Responsibilities: - Oversee the daily operations of the IT Department, ensuring the stability, efficiency and performance of the IT infrastructure, systems and direct reports.
- Provide team leadership to manage and mentor IT Core Services Support Teams, including Help Desk and System Administration positions.
- Ensure the security, compliance, and performance of all IT systems and services.
- Collaborate with other department leaders to understand and assess their IT needs and provide solutions.
- Develop GRC - Governance, Risk, Compliance procedures, SOP and documentation to align with NIST, CIS and ITIL standards.
- Oversee Microsoft Copilot AI implementation, management, and training, as well as additional AI tools.
- Lead/co-lead projects related to migration, implementation, and optimization of Microsoft 365 cloud services, Netsuite, Salesforce, UKG and more.
- Manage and maintain assets, documentation, security posture and provide regular reports to the VP of IT on the performance and status of IT systems.
- Ensure robust, scalable, and efficient networking solutions to support business operations.
- Provide strategic recommendations to the VP of IT on technology, security, and innovations.
- Close collaboration and partnership with the IT Manager - Customer Facing Technologies - to ensure transparency with teams.
- Perform SWOT analysis to identify vulnerabilities and boost productivity, efficiency, and accuracy to inform business decisions.
- Continuously analyze current processes, technologies, and vendors to identify areas of improvement.
- Prepare cost-benefit analysis reports when upgrades are necessary.
- Conduct regular meetings with the IT Team and define metrics.
- Assess, define or reassign roles and responsibilities within Core Services team as necessary.
- Other duties as assigned.
Skills and Qualifications: - Bachelor's degree in information technology, Computer Information Systems (CIS), or a similar field
- 5+ years of experience in IT Management leading teams and 10+ years overall progressive hands-on IT administration experience
- Expertise in researching, evaluating, and implementing solutions that may impact a large audience
- Proven experience in IT management and team leadership.
- Strong understanding of change management principles.
- Excellent written and verbal communication skills.
- Solid working administration experience with Microsoft 365, Azure/Entra, Compliance, Security Portal, Exchange, SharePoint, and Teams.
- Networking skills and experience in managing IT infrastructure.
- Ability to collaborate effectively with other department leaders.
- Experience in overseeing AI tools and technologies.
- Strong analytical skills and ability to perform SWOT analysis.
- Ability to prepare cost-benefit analysis reports.
- Strategic thinking and problem-solving skills.
- Ability to travel up to 10% annually.
Physical and Sensory Requirements
- Prolonged periods of sitting at a desk and working on a computer.
- Frequent use of hands and fingers to operate computers, keyboards, and other office equipment.
- Ability to lift and carry equipment up to 30 pounds (e.g., laptops, monitors, servers).
- Occasional bending, stooping, or reaching to access hardware in server rooms or under desks.
- Visual acuity to read technical documents, monitor screens, and detect issues on hardware.
- Auditory ability to communicate effectively via phone, video calls, and in-person meetings.
- Mobility within the office environment, including walking to different departments or locations.
- Ability to remain focused and alert in a dynamic environment with potential interruptions or shifting priorities.
Who We Are Founded in 1986, Thomas Cuisine is an award-winning, privately held contract food service company. We advocate the healing power of whole foods and believe in preparing scratch-made cuisine fresh each day. Every Thomas Cuisine team member is an ambassador, carrying out our mission, reflecting our values, and building relationships while "doing the right thing".
What's in it for you Wage: $105,000 - $115,000 annually
Benefits:
• Comprehensive medical, dental, and vision benefits with several plan options to choose from.
• Generous Paid Time Off and Paid Leave Programs.
• Employee referral program.
• Access to wellness initiatives, financial planning, mental health assistance, and more.
Our commitment to you At Thomas Cuisine, we are dedicated to fostering a workplace that is diverse, equitable, inclusive, and where every individual feels a sense of belonging. We know that this commitment is an ongoing journey, and we will strive to improve and adapt as we grow. Our DEIB commitment is not just a statement but a living part of our company culture.
REAL Food Genuine Service Enduring Relationships Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.