SUMMARY Responsible for the working with various vendors to achieve the successful installation, operation, and maintenance of information systems on property, including computers, software, and audio-visual equipment.
ESSENTIAL DUTIES AND RESPONSIBILITIES - Performs the day-to-day operations of the Information Technology (IT) department.
- Develops and implements strategic goals and objectives for the IT Department.
- Works with all departments to build, support, and update computer systems and software which align with property goals. Collaborates closely with department managers and senior leadership to understand needs and address concerns.
- Regularly scans and evaluates property systems to identify risks, vulnerabilities, and improvement opportunities. Facilitates IT security audits and investigations. Ensures necessary Cyber Security protocols are maintained and followed.
- Develops, implements, and maintains business continuity and disaster recovery protocols to minimize disruption to business operations in the event of emergency situations or data loss.
- Ensures proper licensing and adequate support for all system users.
- Creates and reviews department reports, addressing potential conflicts and/or misinformation.
- Ensures a maximum level of internal service and satisfaction throughout the property is achieved and maintained.
- Approves purchase of systems-related equipment and supplies or provides a clear explanation of why the request cannot be approved.
- Develops and administers departmental operating budget and controls.
- Develops and maintains relationships with external IT vendors and service providers.
- Must be able to work the required work schedule and flexible to change shifts as needed. This may include nights, weekends, and holidays. Works physically onsite to manage business and interact personally with team members, vendors, and guests.
- Maintains the highest level of confidentiality and professionalism.
- Responsible for the maintenance, accuracy, and thoroughness of departmental records and reports. Ensures the integrity of all data produced by IT staff.
- Maintains IT department supplies and inventory.
- Coaches and guides Team Members to meet department goals and maintain a high level of guest service and internal service standards. Motivates Team Members for continuous improvement though regular communication
- Effectively assists in scheduling team to meet business demands and manage labor costs.
- Maintains a high level of confidentiality and professionalism.
- Interacts with guests and team members in a positive, professional manner.
- Must be able to work the required work schedule, which may include nights, weekends, and holidays. Works physically onsite to manage business and interact personally with Team Members, vendors and guests.
- Responsible for maintaining a consistent, regular attendance record.
- Ensures all safety standards are met and possible safety hazards are quickly resolved.
- Organizes and tracks department expenses and prepare monthly P&L responses regarding budget overages and other department financial reports.
- Maintains acceptable levels of audit exceptions for the department while ensuring MICS approved internal controls are being adhered to.
- Is a role model and positive champion of Prairie Flower Casino's Mission and Values.
REQUIRED SKILLS, KNOWLEDGE, AND ABILITIES - Bachelor's degree in Computer Science or related area of study. Three to five years related experience within IT. An equivalent combination of education and experience will be considered.
- Casino industry experience highly preferred including experience with casino slot vendors and other related systems.
- Two to three years of progressive leadership experience within IT preferred.
- Experience installing, configuring, testing, and maintaining operating systems, application software, and system management tools.
- Ability to manage priorities and workflow in a fast-paced environment.
- Skilled in planning, delegation, time-management, and problem-solving required.
- Excellent verbal and written communication skills required for positive interaction with staff, guests, and vendors.
- Ability to read, analyze, and interpret complex data, including reports, technical procedures, or governmental regulations.
- Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to effectively present information in a group setting.
- Must be able to obtain and maintain appropriate gaming license.
- Must have and maintain valid driver's license with a good driving record.
PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS - Regularly required to stand; walk; sit; and use hands to finger, handle, or feel objects, tools, or controls.
- Occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- May occasionally lift, push, or pull up to 50 pounds.
- The noise level in the work environment is usually moderate, increasing to loud when on the casino floor.
- This casino has an enclosed gaming area where smoking is allowed. Team members may be exposed to a smoking environment in or around this designated smoking area.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.
The above description is intended to describe the general nature and level of the role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the team member assigned to the position. Prairie Flower Casino reserves the right to make changes to the above job description, as necessary.
The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.