Job Title: IT Lab Computing Support Specialist Duration: 06 months Location: Summit, NJ 07901 Work Schedule: 40 HRS/week, Flexible schedule required. Mainly Nights and weekend shifts Onsite 100% Must Have List: • 1+ years of IT Hardware troubleshooting
• 1+ years of Software installation and troubleshooting
• 6+ months Network configurations and troubleshooting
• 1+ years of experience in a technical support role
• Associates degree and or equivalent Relevant IT Certification(s) acquired within the last 5 years
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High School Diploma and experience will not qualify. Must have at least an Associate's degree or relevant IT Certification (within 5 years) with experience.
UPDATED 2/3/25:
Must Have List • Candidates must be local.
• Must have one or more years of Enterprise/Corporate IT experience.
• Must have one or more years of group policy, file permission and user account management.
Highly preferred but not required
Over 2 years of Coding Python, Java, C , UI/UX Development Job Summary: - We are seeking a dedicated IT Benchtop Support Specialist to join our team.
- This role is essential in providing comprehensive support for laboratory IT environments, which are integral to our Cell Therapy Operations.
- The ideal candidates will be responsible for supporting both software and hardware systems connected to laboratory instruments, managing user access, and ensuring the smooth operation of lab computing systems.
- This position requires flexibility to work nights and weekends.
Key Responsibilities: - Provide technical support for customer laboratory IT environments, including operating systems, desktop hardware, peripherals, and instrument-controlled software.
- Manage the on-boarding, retirement, and relocation of lab equipment and computers.
- Implement and monitor Windows-based security measures, including user/group permissions, file/folder permissions, group policies, and local security policies.
- ct as the primary technical support contact for instrument vendors, facilitating repairs and troubleshooting instrument-related computer issues.
- Escalate complex issues to the client infrastructure teams as necessary.
- Provide technical support for new system validations and change management efforts.
- Create and maintain a physical inventory of lab equipment, PCs, software, and other specified information.
- Handle user access management tasks, including adding, modifying user roles, and resetting passwords.
- Follow Standard Operating Procedures (SOPs) and work practices meticulously to ensure compliance with GMP Requirements.
- Provide Audit Trail Reports as needed.
Qualifications: - Experience: Previous experience in IT support, particularly in a laboratory or research environment, is highly desirable.
- Technical Skills: Proficiency in managing Windows operating systems and desktop hardware and the ability to solve complex IT related issues.
- Security Knowledge:
- Strong understanding of Windows-based security, including user/group permissions and local security policies.
- Communication Skills: Excellent communication skills to effectively liaise with clients, vendors, and internal teams.
- Flexibility: Ability to work nights, weekends, and provide 24/7 support as required.
- Problem-Solving: Strong troubleshooting skills and the ability to escalate issues appropriately.
Education: Bachelor's degree is preferred.