IT Lab and Help Desk Technician

About Cape Cod Community College:

Cape Cod Community College is a place of personal discovery, enrichment, and professional development for those just beginning the quest and for those at many points along the path of higher education throughout life. It is a caring, comprehensive institution that belongs to the people it serves and responds to their individual and community needs. Students attending Cape Cod Community College are striving for personal excellence, and are finding it, day after day. Graduates of the College can be found in all levels of private business, the professions, and public service, and they excel at what they do.

For students seeking to lay a foundation for further study, there is no better place to begin than at Cape Cod Community College. In today's highly competitive market place, the well prepared transfer student is the most aggressively recruited person in higher education. For many Cape Cod Community College graduates, that Associate Degree opens the door to institutions that were just not an option after high school. And, when you consider the savings in the overall cost of a four-year degree at either a public or a private university, starting at Cape Cod Community College becomes an incredible bargain that blends quality with unmatched value.

The students' education is the first priority at Cape Cod Community College. As a learning-centered community, we value the contributions of a diverse population, welcome open inquiry, and promote mutual respect. The College offers a strong educational foundation of critical and creative thinking, communication competency, and a global, multicultural perspective that prepares students for life and work in the 21st century. Our liberal arts, sciences, and career programs provide educational pathways that serve the varied social, economic, and demographic characteristics of our community with a distinctive focus on sustainability. We honor our past, celebrate our present and imagine our future.


Job Description:

GENERAL STATEMENT OF RESPONSIBILITIES:

Provide technical assistance, support, and advice to clients and other users. This includes oversight of the College's computer labs, fielding telephone calls and e-mail messages from clients who are seeking guidance on technical problems, assessing users' issues and mapping out solutions to those issues, and providing ongoing training for instructors in the use of multimedia equipment. Hours of work include Tuesdays 4:00 p.m. - 10:00 p.m. and Saturday 10:00 a.m. - 4:00 p.m. The ideal candidate will be flexible in work schedule to meet the needs of the Department.

EXAMPLES OF DUTIES:

1. Navigate Windows Operating Systems.
2. Provide Tier 1 Help Desk services and computer lab support.
3. Troubleshoot and solve technical issues.
4. Provide clear, accurate, and tactful support and advice to clients and other users verbally and in writing.
5. Log and update tickets in the College's Help Desk software.
6. Apply Active Directory knowledge; reset passwords.
7. Provide Audio Visual (AV) support including assisting with set up of video and audio equipment, troubleshooting, and pickup.
8. Follow documented processes and procedures.
9. Perform other duties as assigned.

Requirements:

MINIMUM QUALIFICATIONS:

1. Good technical abilities with PC hardware and software.
2. Good organizational skills.
3. Demonstrated interpersonal skills and proficiency in written and oral expression.
4. Ability to follow oral and written instructions.
5. Ability to work independently with minimal supervision and as a team player.
6. Must be service oriented.
7. Ability to work in a high energy, always changing environment.
8. Possess enthusiasm and patience.

ADDITIONAL PREFERRED QUALIFICATIONS:

One year of full-time or equivalent part-time professional experience in technical support.

Equivalency Statement

Applicants who do not meet the qualifications as noted above are encouraged to put in writing precisely how their background and experience has prepared them with the equivalent combination of education, training, and experience required for the responsibilities of this position.


Additional Information:

COMPENSATION: Up to 18 hours per week at $20 per hour. Part-time, non-benefited, non-unit position.

APPLICATION DEADLINE: Immediate need; applications reviewed upon receipt.

Please visit our website at for information on Cape Cod Community College.

This appointment is subject to the FY2026 budget appropriations.

Appointment subject to SORI (Sex Offender Registry Information), publicly accessible Massachusetts CORI (Criminal Offender Record Information) and national background checks.

The College cannot consider applicants who do not have the ability to work in the United States without assistance from the employer.

Cape Cod Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statues and College policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation or sexual violence shall be referred to the College's Affirmative Action/Title IX Coordinator, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.


Application Instructions:

ALL APPLICATION MATERIALS MUST BE SUBMITTED ELECTRONICALLY IN ORDER TO BE CONSIDERED.

Begin the online application process by going to the APPLY NOW link. During the process you will be given an opportunity to upload required documents : a cover letter addressing how you meet the minimum requirements of the position and resume (failure to submit requested documents may result in disqualification) . Please note that finalist candidates will be asked to provide three current professional letters of reference and transcripts.

See the FAQ for using our online system. Please contact us if you need assistance applying through this website.

Returning Applicants - Login to your Cape Cod Community College Careers Account to check your completed application.