Description:
Why Join Marshall+Sterling?
As a 100% employee-owned company with roots dating back to 1864, Marshall+Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most - so they can move forward with confidence. Our vision of creating a future that's safer and more secure drives everything we do.
Innovation is not optional here - it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together - across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success.
At Marshall+Sterling, you're not just joining a company - you're joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all.
This role will be based in the Poughkeepsie office.
We're looking for a dynamic problem-solver to join our team and play a key role in supporting and strengthening our IT infrastructure. In this hands-on role, you'll be responsible for installing, configuring, troubleshooting, and maintaining IT hardware, network devices, and phone systems. You'll take the lead on office tech setups, cable management, and ensuring our systems run smoothly day-to-day.
- Handle the setup and support of everyday tech tools like thin clients, printers, scanners, and other office devices. You'll also take care of hardware installations for new hires, office moves, and system upgrades.
- Troubleshoot hardware, VoIP phone systems, and VPN issues to keep everything running smoothly and minimize downtime for your coworkers.
- Set up and maintain network equipment such as routers, switches, and firewalls, while keeping an eye on performance and resolving any connectivity problems in partnership with ISPs.
- Help keep the network secure by managing VPN access, monitoring traffic, and supporting basic firewall configurations.
- Support IT infrastructure projects by ordering equipment, coordinating with vendors, and working with different departments to get things done.
- Keep documentation up to date, including system setups, installation steps, and troubleshooting guides, so things stay organized and easy to reference.
- Work with outside vendors or service providers when needed to handle repairs or more complex technical issues.
Requirements:
- High school diploma or equivalent required; Associate's degree in Computer Science, Information Technology, or a related field preferred.
- 2-4 years of experience in IT support, working knowledge of networking protocols such as TCP/IP, DNS, DHCP, and VPNs.
- Proficiency in setting up and troubleshooting IT hardware, including desktops, laptops, printers, network devices, and VoIP phone systems.
- Ability to travel between office locations and perform physical tasks such as lifting equipment, managing cables, and setting up technology in various environments.
- Flexibility to work evening or weekend hours as needed.
- Valid driver's license and an acceptable driving record.
Total Rewards Package:
Compensation: $60,000 - $70,000 annual salary paid on an hourly basis, based on experience, education, and work location.
Benefits: Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more.
Employee Stock Ownership Program
As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career. Here's what makes our ESOP so valuable:
- Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the company's success.
- Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the company's growth and success.
- No Out-of-Pocket Costs: Unlike stock purchase plans, our ESOP is entirely company-funded, meaning you gain equity without any personal investment.
For more information on our culture and benefits, please visit us at: Careers - Marshall+Sterling
MS24
Compensation details: 30.77-35.9 Hourly Wage
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