As the IT Infrastructure Manager, you will be responsible for the company's Information Technology infrastructure, including servers, backup, and associated services. The role involves providing strategic direction for technical improvements, managing the technical services budget, and implementing security controls. You will ensure technology service levels by managing updates, securing technology, and leading a team of technical specialists.
Main duties of the job
What your typical day looks like:
- Maintain and support all IT infrastructure assets, including servers, storage, and network components.
- Manage vendor and supplier relationships, ensuring accountability and maintaining detailed records of service deliverables for both project work and BAU operations.
- Monitor IT performance and capacity, providing regular reports.
- Resolve infrastructure faults and outages promptly, serving as the first escalation point beyond the Service Desk.
- Implement and oversee backup procedures for all infrastructure assets.
- Act as the primary escalation point for IT infrastructure issues.
- Collaborate with the Head of Cyber Security & IT Project Manager to ensure appropriate threat mitigation, intrusion detection, and risk management for infrastructure assets.
- Conduct regular one-to-one meetings for coaching and professional development of team members.
- Manage the Infrastructure Support Team and support other Managers within the IT Department.
- Lead on the 3rd line incident out-of-hours on-call service alongside the Technical Services Manager.
About us
At DHU HealthCare, we pride ourselves on our diverse workforce and are committed to an inclusive environment where everyone can bring their true selves to work. We welcome applications from diverse backgrounds and support military personnel, reservists, and their families.
Job responsibilities
Repeat of main duties as above.
To be a successful IT Infrastructure Manager, you'll need:
- Significant experience in a complex IT environment.
- High-level technical knowledge of servers, storage, and Active Directory.
- Experience in planning and implementing complex technical changes in critical infrastructure.
- Ability to translate strategy into operational plans for IT/Telecom/network solutions.
- Degree or equivalent qualification/experience.
- MCSE or equivalent qualification/experience.
- Ability to motivate and influence others.
- Ability to explain technical concepts to non-technical staff.
- Ability to work independently and support others.
- Capacity to manage conflicting priorities.
- Commitment to quality standards.
- Right to work in the UK.
Person Specification Qualifications
- Degree or equivalent qualification/experience.
- MCSE or equivalent qualification/experience.
- Experience in a complex IT environment with high-level technical knowledge.
- Experience in planning and implementing complex technical changes.
- Ability to translate strategy into operational plans.
- Ability to motivate and influence others.
- Ability to explain technical concepts clearly.
- Independent working and team management skills.
- Ability to manage conflicting priorities.
- Commitment to quality standards.
- Right to work in the UK.
Disclosure and Barring Service Check
This role is subject to a DBS check under the Rehabilitation of Offenders Act 1975 (Exceptions Order 1975).