About the Role The IT Infrastructure Engineer at Hinge Health plays a pivotal role in maintaining high availability within our technical landscape. This position centers on managing office infrastructure, encompassing office networks and video conferencing systems, as well as a variety of tasks requiring close interaction with technology, workplace, engineering, security, and other business units.
The ideal candidate will possess experience in architecting and deploying technical solutions across our global networking stack, Audio/Video conferencing systems, cloud infrastructure, and user endpoints. They will be responsible for developing and implementing internal infrastructure solutions, recommending and executing enhancements to IT infrastructure systems, and exhibiting expertise in troubleshooting and solving complex technical issues. Additionally, they will serve as an escalation point for technical support across diverse platforms and oversee various IT projects to meet specified goals and timelines. If you are looking to be a part of our talented and dynamic IT team where we celebrate a keen problem solver, we encourage you to apply.
What You'll Accomplish - Develop and implement internal infrastructure solutions.
- Recommend and execute enhancements to IT infrastructure systems.
- Exhibit expertise in troubleshooting and solving complex technical issues.
- Serve as an escalation point for technical support across diverse platforms.
- Oversee various IT projects to meet specified goals and timelines.
- Provide onsite support for the San Francisco office.
- Assess and decide on the adoption of new technologies for business advancement.
Hinge Health Hybrid Model We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days per week, for the full 8 hours of a typical business day. The San Francisco office has a dog-friendly workplace program.
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Basic Qualifications - Bachelor's Degree (or equivalent) in Information Technology, Cybersecurity or a related technical field
- Experience with Fortinet, Ruckus, and Ubiquiti networking hardware
- 5+ years of IT Support or Administration experience, with an emphasis on Mac OS
- Proficient in MacOS and Google Workspace
Preferred Qualifications - Jamf Administration
- Experience with AI solutions
- Administrative knowledge of Ubuntu OS.
- Knowledge of Cisco Meraki network equipment
Compensation This position will have an annual salary, plus equity and benefits. Please note the annual salary range is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. The annual salary range for this position is $120,000 - $180,000.
About Hinge Health Hinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O'Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, City of Boston, US Foods, and Verizon.
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What You'll Love About Us - Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn't available where you live.
- Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
- Modern life stipends: Manage your own learning and development
Diversity and Inclusion Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We provide reasonable accommodations for candidates with disabilities. If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.