Job Summary The Systems Engineer will be responsible for diagnosing and solving problems in RedSail Technologies' IT Infrastructure systems, monitoring and assessing IT Infrastructure systems to identify areas that need upgrading or improvement, and handling system emergencies, such as network communications errors, software issues, storage problems, and malfunctioning server platforms, to get the IT Infrastructure functioning again as quickly as possible.
Key Duties- Onsite installation, troubleshooting, and maintenance of IT systems RedSail's Data Centers.
- Assists in the design, configuration, maintenance, and technical support of company's Information Systems.
- Mobile Devices
- Virtual / Physical Environments
- Server / Client OS & Applications
- Network Devices
- Microsoft Office 365
- Antivirus
- Maintain backup and disaster recovery environment for SaaS, hosted systems and the remote backup service.
- Monitor all services hosted in RedSail Technologies' Data Centers and act as first level support for issues that may arise during assigned shift.
- Ensure systems deployed at RedSail's Data Centers follow company's documented Security and Compliance policies.
- Participate in On Call rotation.
- Performs other duties as assigned by RedSail Technologies management.
Education/Training- Bachelor's degree in Computer Science or equivalent with general operating knowledge of IT infrastructure systems or at least five years' experience working in an Enterprise Data Center environment
Required Work Experience/Skills- Strong knowledge of and experience troubleshooting networking and systems issues.
- Microsoft PowerShell scripting.
- VMWare Enterprise Class server virtualization.
Preferred Work Experience/Skills- Power Admin Infrastructure Monitoring.
- Experience with Wireshark or equivalent packet capturing application.
- Storage Platform Administration
Discretionary Judgment- Uses independent judgment and discretion based upon the employee's experience in the position and knowledge of the products, equipment, and services
- Uses good judgement and possesses ethical work values
Physical Demands, Working Conditions, and General Employment Guidelines- Moderate or high levels of stress may be experienced in the performance of the job
- Position is performed in a general office environment, home office, or approved remote workspace where physical work includes, but is not limited to, sitting, standing, reaching, kneeling, bending, and lifting to 25 lbs.
Equipment- Daily use of the Microsoft Teams (phone), computer, printer, and other routine office equipment
- Must have internet access, which may be reimbursed by the Company according to the policy
Safety to Self and Others- Little responsibility for safety of others. Job is performed in an office setting where there are no hazardous materials or equipment
Working Conditions/Hazards- Position is performed in an open office environment.
Work Location