IT Infrastructure Engineer

Salary: $101,825.57 - $129,824.86 Annually
Location : Grand Island, NE
Job Type: Full Time
Job Number:
Department: Finance
Division: Information Technology
Opening Date: 04/24/2025
Closing Date: Continuous

Description
DEFINITION
The IT Infrastructure Engineer is a professional level position that performs specialized tasks related to servers, networks, infrastructure, software applications, their underlying databases and other applications in an enterprise environment specific to the area of assignment, balancing individual and organizational responsibilities.
DISTINGUISHING CHARACTERISTICS
The IT Infrastructure Engineer administers the technology, structure, and workflows associated with the operation of software applications, with a focus on large departmental or enterprise systems. This position understands and documents the informational and business needs of the area of assignment and configures the software application to meet those needs.

Essential Functions
Proactively manage and optimize large-scale IT infrastructure, applications, and programs, guaranteeing high availability and peak performance.
Deploy and optimize complex software applications, ensuring seamless user experience through expert configuration and rapid issue resolution.
Design, deploy, and maintain robust local area network infrastructure, ensuring optimal performance and reliability.
Direct the strategic planning and execution of departmental application system development, deployment, and security.
Analyze system performance and implement improvements through procedural review and optimization to enhance operational efficiency.
Maintain uninterrupted application system availability for essential City and Utility divisions, including emergency services, ensuring critical 24/7 service continuity.
Execute technical installation, upgrades, and modifications of application systems, safeguarding data integrity and system security.
Develop and maintain efficient database structures, including tables, files, and indexes, utilizing advanced database management systems to support critical applications.
Utilize reporting tools to develop and maintain reports and queries that support business functions and decision-making.
Develop standard reports for ongoing departmental needs and ad-hoc queries, working closely with staff to define information requirements.
Develop SQL reports for Enterprise Software Systems.
Participate in developing departmental goals, objectives, and strategic technology plans, ensuring alignment with organizational priorities. Prepare and present strategic technology plans; ensure that strategic plans are consistent with broader organizational plans, initiatives, policies, and priorities.
Develop a deep understanding of departmental business functions, information needs, and workflows to propose system improvements.
Assist with the analysis of user needs and develop system requirements.
Analyze on-going problems and recommend courses of action to address problems. Maintain a close working relationship with vendors to identify and solve problems with software systems. Troubleshoot problems and make corrective changes to existing configurations through consultation with vendors. Attend user meetings with vendors as needed.
Provide and coordinate user training and support; develop documentation for user manuals and employee onboarding.
Assist in planning, designing, and implementing application databases, maintaining security and user access. Design, create, and maintain physical objects including tables, files, libraries and indexes to support department computer applications using database management systems.
Support City and Utility divisions, including 24/7 operations such as Police, Fire, and 911 Dispatch Center.

Installation and maintenance of local area network hardware and software.
Display a willingness to assume and visibly demonstrate mentoring and coaching, role modeling and leadership to staff members by recognizing and developing talent.
Display honest, trustworthy, and ethical behavior when dealing with internal and external customers.
Establish and maintain cooperative working relationships with those contacted in the course of work.
Regular attendance that is punctual and dependable is required.
Perform related duties as assigned.

Qualifications
Knowledge of:

Principles and techniques of analysis, design, development, and implementation of complex computer and communications systems in a complex enterprise environment.

Microsoft SQL Server database environments and the use of associated tools for integration development, database objects, and programming objects on critical systems.

Software application environments including multi-tier systems and client management technologies.

Enterprise system security principles.

Ability to:

Ensure data integrity, reliability, currency, accuracy, efficiency, and security. Oversee testing and change management coordination for complex system environments.

Administer, maintain, upgrade, patch, recover, backup, and analyze complex database systems.

Troubleshoot and diagnose specific server/network/database systems problems.

Perform programming to create customized reports and workflow for department. Provide recommendations on database systems and select appropriate equipment. Perform difficult computer information system database installation and maintenance work.

Analyze problems, identify alternative solutions, project consequences of proposed actions, and implement recommendations in support of goals.

Research, develop, and recommend cost-effective technical system improvements. Prepare and maintain accurate and complete records; clear and concise reports; and write technical documentation.

Maintain security, confidentiality, and indifference to sensitive data within systems. Work with end users to ensure efficient use of systems.

Work within a government organization and their particular methods and challenges.

Work in a mixed environment of on premise and SaaS based enterprise applications.

Supplemental Information
Experience:

Five (5) years of responsible system management, computer system configuration, system data analysis, system project implementation, or related experience. Two years of supervisory experience preferred.

Training:

A bachelor's degree from an accredited college or university with major coursework in computer science, information technology, or an information technology related field.

Working Hours:

Position will work 40 hours per week and be flexible in working some evenings (two maintenance evenings per month) or weekends depending on department needs of 24/7 operation centers (usually in emergency situations only). Normal work hours for the IT Infrastructure Engineer are regular business hours of City Hall.

License or Certification:

Employee must possess a valid driver's license and maintain insurability as determined by the City's insurance carrier. Click to view our driver eligibility requirements.

Other:

Must submit a copy of your Bachelor's diploma or transcripts with your application.

Candidates are subject to a background check.
Rates Effective January 1, 2025 and aresubject to change.

This is a general guide for the purpose of informing all new employees of benefits. Coverage for all benefits, with the exception of the retirement savings plan, is effective the first of the month following one full calendar month of full time employment. Payroll deduction will begin in the month prior to the effective date of coverage. The retirement savings plan is effective on the first day of employment.

HEALTH INSURANCE: Blue Cross/Blue Shield coverage provided to the employee and dependents. There are two options: a Qualified High Deductible Plan with an HSA, or a Traditional PPO plan. If your spouse is eligible for coverage on their employer's group health plan, spousal coverage with the City is not available.
The semi-monthly premiums for the High Deductible Plan: ($3300/$5800 deductible)
•  Employee only $ 30.35
•  Employee 2/4 $ 86.77
•  Employee and Family $177.02 The semi-monthly premiums for the Traditional PPO Plan: ($1000/$2000 deductible)
•  Employee only $123.24
•  Employee 2/4 $231.68
•  Employee and Family $360.60 DENTAL INSURANCE: Delta Dental coverage provided to employee and dependents. The employee is responsible for a portion of the premium. $4.65 for Single, $8.78 for Emp. 2/4 or $14.09 for Family semi-monthly.
VISION INSURANCE: EyeMed Vision coverage is available to employees and dependents. The employee is responsible for the full premium. Employee only - $7.09; Employee/Spouse - $13.88; Employee/Children - $14.61; Family - $21.48. All rates are monthly payroll deductions.

LIFE INSURANCE: Securian/Ochs Life Insurance coverage provided for employee ($50,000), spouse ($10,000), and dependents ($5,000 each), with premiums paid by the City. Supplemental life insurance available for employee and dependents through payroll deduction.

RETIREMENT PLAN: Mandatory Ameritas Retirement Plan - 6.5% of gross earnings matched by the City of Grand Island. Effective on date of employment. Four year vesting schedule. Voluntary after-tax contributions up to 10% - not matched by City.

DEFERRED COMP: . click apply for full job details