POSITION SUMMARY:
The IT Infrastructure and Security Manager is responsible for providing reliable, high-quality IT services, ensuring alignment with business needs. Reporting directly to the SVP of Technology, this role leads the IT Infrastructure team in delivering and supporting a secure, cost-effective, and efficient IT environment. The manager oversees critical IT functions, including cybersecurity, cloud and system engineering, enterprise IT architecture, help desk support, and system administration.
KEY RESPONSIBILITIES AND ESSENTIAL FUNCTIONS:
- Manage the daily operations and project tasks within the IT Infrastructure team.
- Recruit, train, and lead IT infrastructure staff, setting clear job expectations and monitoring performance.
- Oversee the annual IT Infrastructure and Security budget, ensuring cost-effectiveness and alignment with business objectives.
- Monitor daily IT operations, including server hardware, software, and operating systems.
- Coordinate technology installations, upgrades, and maintenance to ensure system reliability.
- Select and procure new and replacement hardware and software when necessary.
- Test, troubleshoot, and modify information systems to optimize performance.
- Generate performance reports for operating systems and the Service Desk function.
- Ensure IT activities comply with applicable laws, codes, and regulations.
- Evaluate technology risks and develop disaster recovery and backup procedures.
- Stay up to date with advancements in technology and industry best practices.
- Provide deep technical and strategic insight into IT services and operations.
- Solve complex, diverse problems by re-evaluating new and conflicting factors.
- Act as the primary escalation contact for business-critical IT issues.
- Manage relationships with external vendors, suppliers, and service providers.
- Uphold and embody company values:
- Be a good person
- Do the right thing, always
- Help your fellow employees
- Be the people that people want to do business with.
- Perform other duties as required by the IT team.
SECURITY AND COMPLIANCE:
- Develop and enforce IT security policies and procedures.
- Oversee cybersecurity operations, including firewalls, endpoint protection, and intrusion detection.
- Monitor security threats, respond to incidents, and ensure timely remediation.
- Maintain compliance with regulatory standards (e.g., ISO 27001, CIS, NIST, GDPR, HIPPA).
- Conduct security audits, risk assessments, and vulnerability management.
HELP DESK & USER SUPPORT:
- Lead IT support teams in providing timely and effective resolutions to technical issues.
- Implement IT service management (ITSM) best practices to enhance support efficiency.
- Facilitate end-user training and awareness for IT security and productivity tools.
CLOUD & SYSTEM ENGINEERING:
- Oversee cloud migration strategies, security, and hybrid infrastructure management.
- Manage virtualization technologies and storage solutions for IT optimization.
- Ensure disaster recovery (DR) and business continuity plans are in place and tested regularly.
Requirements
MINIMUM QUALIFICATIONS:
- Experience leading IT operations management teams.
- Proven experience delivering technical support services.
- Proficiency in ITIL processes: Service Performance Management, Critical Issues Management, and Service Level Management.
- Strong understanding of IT security, compliance, and risk management.
- Experience with hybrid environments, including on-premises and cloud services.
- Effective stakeholder management skills.
- Strong communication, leadership, and problem-solving abilities.
- Ability to manage multiple projects and priorities under pressure.
- Familiarity with ITSM tools (e.g., Action1, Salesforce, etc.).
PREFERRED CERTIFICATIONS:
- CISSP (Certified Information Systems Security Professional)
- CISM (Certified Information Security Manager)
- AWS/Azure Solutions Architect
- ITIL Certification
- CompTIA Security+
CONFIDENTIAL INFORMATION:
All information (written, verbal, electronic, etc.) encountered while working at the company is considered confidential. Employees must comply with corporate policies, guidelines, and applicable laws regarding data protection.
WORKING CONDITIONS:
This position is based in a professional office environment and involves routine use of standard office equipment. This is a full-time position with benefits.
DISCLAIMER:
This job description is not a contract of employment and does not include all responsibilities. Trean Corporation reserves the right to modify this description as needed. Employment is at will.
Salary Description
$100,000 - $120,000