Welcome to the Hatboro-Horsham School District. At Hatboro-Horsham School District we are focused on continually examining our district practices and structures. We advance, promote, and advocate for equity, diversity, and inclusion to enhance alignment with the tenets of the whole child. We are committed to creating and maintaining environments in which each student is healthy, safe, engaged, supported, and challenged. Hatboro-Horsham draws strength from the rich variety of perspectives and life experiences of our community. As an employee of the district, you can anticipate that your contributions will further our commitment to equity, diversity, and inclusion.
Position Goal: Provide technology support and technology project implementation for District network, server and application infrastructure systems.
Essential Duties and Responsibilities: - Provide second-level Infrastructure support for district server, network, and infrastructure applications
- Familiarity with enterprise-level network and server technology including Cisco switches and AP's, VMWare or other sever virtualization platforms, Windows Server 2016 and above, and infrastructure management applications (SCCM, Intune and/or JAMF preferred, WSUS or other OS and application patching solutions, efficient automated Windows imaging and application deployment, etc)
- Help the Infrastructure team analyze cloud, security, AI and other technical trends and provide input for future-state changes to keep our systems current, safe and efficient
- Ability to analyze and investigate ATP (or other similar security system) alerts to determine severity and alert Supervisor to potential risks with recommendations for mitigation
- Propose, design, implement and maintain systems which help improve the efficiency of the IT Departments service delivery including technical systems, workflows, and resolution of complex multi-system issues
- Document work in the ticketing system while maintaining all district SLA's
- Analyze data and organize information for application and infrastructure projects including cross-referencing and correlation of multiple data sets
- Occasionally provide direct end-user support and communicate effectively with Administration-level District employees during large-scale implementations or incidents
- Ability to train end-users for new or changing systems
Specific Skills: - Familiar with Windows Server 2016 and above in a virtualized environment (VMWare preferred)
- Familiar with networking concepts and networking infrastructure (Cisco preferred)
- Familiar with enterprise systems for maintaining Windows client environments (for example SCCM, InTune, WSUS, Image Deployment, Application Packaging or other 3rd party products that provide similar functions)
- Experience with MDM systems (JAMF for iOS devices preferred)
- Ability to read and analyze security threat reporting and take action to mitigate threats (Microsoft or other 3rd party security suites)
- Familiarity with data center racking and cabling best practices including clear documentation of connections
- Ability to work flexible hours during occasional nights or weekends for infrastructure maintenance windows or implementations
- Ability to work and learn our specific systems at a deep technical level while communicating with the Infrastructure team and IT management
- Excellent Customer-Service skills
- Able to work in a team environment with cross-training and coordination with other Infrastructure Analysts
Educational Level: Associate degree or above, or technical certifications, or equivalent experience working with the above technologies. Bachelor's Degree or applicable certifications or experience preferred.
Requirements: - Ability to investigate, troubleshoot, and participate in the design and implementation of all network, server and infrastructure technologies
- Experience with data analysis and reporting (Excel, SCCM, etc) preferred
- Experience with PowerSchool preferred
Please note that the following are a required part of the new hire process: - Child Abuse Clearance
- FBI Clearance
- PA State Background Check
This Job Description in no way states or implies that these are the only duties to be performed by the employee occupying this position. The IT Technician will be required to follow any other job-related instructions and perform other job-related duties requested by the Building Principal or designee.
The position holder must be able to perform the essential job functions with or without reasonable accommodation. It is the responsibility of the employee to inform the HHSD Director of Personnel of any and all reasonable accommodation that will be required.
Hatboro-Horsham School District is an Equal Opportunity Employment, Educational, and Service Organization. The Hatboro-Horsham School requires all employees to adhere to PA School Code and policies set forth by the School Board, which is an essential function of employment. In addition, regular attendance to work is an essential function of employment.