IT Infrastructure Analyst

The IT Infrastructure Analyst is responsible for ensuring the stability, security, scalability, and efficiency of infrastructure deployed across all Park Holidays' locations throughout the UK by managing both cloud and on-premise environments. This role plays a critical part in maintaining business continuity, supporting digital transformation, and optimising IT operations.

Reporting into the IT Operations Manager, the analyst will:

1. Monitor and manage Azure resources, including virtualisation to ensure high availability and performance.
2. Secure IT Systems by implementing security policies, monitoring for threats, and ensuring compliance with relevant regulations (e.g., GDPR, SOX, PCI DSS) and industry standards.
3. Support physical network infrastructure by configuring and maintaining servers, appliances, L2/L3 switches, VLANs, and network security.
4. Optimise licensing and costs by managing Microsoft 365 and Azure resources effectively.
5. Act as a point of escalation and provide technical support to troubleshoot and resolve infrastructure, network, and application-related issues for other internal teams within the IT Department.

1. Manage and deploy both on-premise and cloud-based infrastructure at all levels of the OSI model.
2. Monitor the infrastructure landscape to ensure it remains supportable, secure, and performant.
3. Ensure security patching remains compliant and that risks are highlighted, managed, or mitigated for all infrastructure and applications across the business.
4. Create effective processes and documentation for all areas of responsibility to enable efficient controls and ways of working.
5. Ensure IT compliance and governance with GDPR, SOX, PCI DSS, and other relevant regulatory frameworks, meeting or exceeding deadlines.
6. Take ownership of escalated requests or incidents from the IT Service Desk team until resolution.
7. Support IT projects by understanding scope and devising solutions using new or existing technologies.
8. Provide technical and operational support for the resolution and recovery following Critical and Major Incidents.
9. Identify areas for service, process, and technical improvements by reviewing current practices and challenging the status quo.
10. Investigate new technologies and solutions to meet current and future business needs.
11. Collaborate with third-party vendors and internal teams to deliver operational excellence.
12. Experience in server and data migrations from on-premise to cloud environments.
13. Familiarity with implementing, configuring, and supporting Microsoft Business Central (SaaS).
14. Support administration of cloud services such as Azure Data Factory, Power Apps, and Power Automate.
15. Proficiency in scripting languages (PowerShell, Bash, Python) for automation and system management.
16. Industry-recognized qualification in ITSM, such as ITIL.