IT Helpdesk Technician - Join the Hawthorne Residential Partners Team. Here at
Hawthorne Residential Partners, we are looking to add an IT Helpdesk Technician to our team. We are proud to be one of the
top 50 largest multifamily management companies in the nation, headquartered right here in
Greensboro, NC.
We are committed to our mission of
"Leaving Others Better Than We Found Them," which is at the core of our
Live It culture. Our
IT Department is based in Greensboro, NC and helps support our corporate and on-site teams across the entire Southeast.
If you're looking to be part of a team where your work truly makes a difference, we'd love to hear from you.
Essential Functions and Responsibilities: - Test, deploy, and configure all company workstations.
- Provide local and remote end-user support.
- Generate and resolve trouble tickets using the prescribed ticketing system (Freshdesk).
- Manage 3rd party peripheral support, digital imaging, and video equipment.
- Provide user training as needed or directed.
- Contact phone and internet service providers to resolve phone and internet service issues when necessary.
- Assist with corporate and property computer disposal.
- Assist with all property acquisitions and dispositions.
- Perform other duties as assigned.
Knowledge, Skills, and Abilities: - Must have experience working with users and computers in a local Active Directory or Microsoft Azure AD environment.
- Must be familiar with creating, testing, and documenting user and computer memberships with cloud solutions such as Microsoft O365 as well as Microsoft Endpoint Manager.
- Must have experience and/or training in managing help desk trouble ticketing and asset management software.
- Must have expert knowledge of Microsoft Office, Windows, and Macintosh desktop operating systems.
- Must have experience with various antivirus software.
- Must be highly motivated with the ability to manage and quickly solve all computer, network, phone, and Microsoft Endpoint issues.
Our Benefits Package Includes: - Medical, Dental, Vision
- Life Insurance
- 401K with Match
- Flexible Spending and Health Savings Account
- Short-Term and Long-Term Disability
- Corporate Engagement Events
- Birthday, Vacation-Time, Personal-Time, and Sick-Time Off
- Paid Holidays
- Remote Working Days
- And More.
Required Qualifications: - Bachelor's Degree in IT Solutions, Computer Science, Business, or equivalent combination of education and experience
- Ability to travel 10%-20% of the time with potential for overnight stays
- Excellent communication skills that are effective across multiple levels and departments
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.